I witness the bed bugs from another guest camera phone i was so nervous i checked my bed thank goodness it had mattress covers. Anyhow my main complaint is the customer service they shut the pool down and took the umbrellas off the tables knowing we had a preschedule bbq for a charity and didnt tell us until we checked in ,the whole pool was covered up. It also rain that day and we was shunned away when we asked if we could bring the food the breakfast sitting area. The cleaning guy under arm smelled up the room i wanted to spray some deoderant under his arms how are your cleaning the room and stinking it up at the same time. Bottom line if you want a place just to shower , change clothes and leave its ok otherwise make a beeline to the left and go to another hotel theres no indoor pool or jacuzzi, watered down apple juice and orange juice with medicine cups to drink out its really the Bates Motel.
Room Tip: make sure you get a bed with plastic on the mattress
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 November 2011
Dear FDNY,
It is unfortunate that you did not enjoy your stay during your groups event. However, all group reservations require a contract. As stated in the contract, use of public areas in the hotel for gatherings are based on the contingency that 60 rooms are reserved and actualized. We carry this policy to ensure that groups fill the majority of the rooms in the hotel. This ensures that groups are able to enjoy their festivities while lessining the chance of disturbance to other guest.
Unfortunately, only 12 rooms were actualized. Therefore we could not authorize use of the public areas causing an inconvenience to other guests. We close our outdoor pool on the same date every year and your group coordinator was previously notified of the closure. The pool area was offered for your guests staying at our hotel, but due to bad weather and high winds, we had to remove the umbrellas to ensure they would not blow away causing injury to guest or damaging their vehicles. Our primary concern is the safety and comfort of all of our guests.
We think that it is great that yur organization is contributing to charities and that you were able to raise funds during your visit. It is hard to facilitate such functions with bad weather. It was also unfortunate that your group coordinator was not able to stay at the hotel during your groups event. In the future, I would recommend ensuring that your guest will actualize the contracted amount of rooms. In the industry, discounted group rates are often contingent on the amount of rooms actualized. However, in sight of your charitable event we did not raise your rates.
I do hope that you will allow us the opportunity of providing you with a beeter experience on your next visit. If you decide to return next year for OC Bike Week, please feel free to call me directly to make your reservations. Thank you for your time.
Best Regards,
Nilesh Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC