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Comfort Inn & Suites: Traveller Reviews

2.0 of 5
920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Hotel amenities
Comfort Inn & Suites
Ranked #9 of 21 hotels in Hagerstown
4.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
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    6
    1
    2
    0
Date Rating
Charleston, South Carolina
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Creepy”
2 of 5 stars Reviewed 18 January 2012

We arrived late after a long drive. The hotel is located a couple of miles from I-81, in the middle of downtown Hagerstown. Long corridors lined with metal doors, pools of yellow lighting interspaced with pillars of dark, and low occupancy make this the creepiest hotel I've ever been in. My wife commented that she half-expected to see Jack Torrance appear around the corner.

The desk staff was pleasant, the room was quiet (as requested), and the hotel looked marginally more appealing in the daylight but, since most people tend to check in later in the day, the renovations can't come fast enough for this place. This hotel is best for the blind.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MD013, General Manager at Comfort Inn & Suites, responded to this review
28 February 2012
We were very sorry to hear that your experience at the Comfort INN & SUITES was not a positive one. Hotel occupancy in Hagerstown during the winter months can be very low, and we have certainly had our share of "slow" nights. Unfortunately, this can create a feeling of being isolated and alone. We are so sorry that you were uncomfortable. We are really striving to give every guest a great experience, which is why we underwent a complete renovation. Your feedback has shown us that we should be much more aware of assigning rooms during slower nights so that our guests don't feel like they are they only people in the building. Thank you for taking the time to provide your comments. No matter where you choose to stay in the future, please don't hesitate to contact the hotel desk if anything makes you feel uncomfortable or uneasy. Thank you again for your honesty.

Sincerely,
Barb Estrada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doylestown, Pennsylvania
1 review
“Newly remodeled and great value”
4 of 5 stars Reviewed 11 January 2012

This hotel is a great value. Newly remodeled and with a staff that is helpful and pleasant. Don't expect a great impression from the outside but the clean updated rooms are what I really want. The fitness room equipment is new in the past few months. Typical Comfort Inn breakfast which is adequate to start the day. Money saved vs. Hampton you can buy a gourmet dinner.

This will be my future choice for my business travel.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meadville, Pennsylvania
1 review
“Weak link in the Comfort Inn chain”
2 of 5 stars Reviewed 30 October 2011

This Comfort Inn fell below my other experiences with the same hotel chain. The staff were minimal and the front desk clerk was unpleasant about my company's arrangements for payment. There was no elevator - the hotel is only two stories, but lugging multiple cases up the stairs was a problem. The stairwells were secluded and could be a security issue, as well. The room was clean and amenities worked, but the heater was the kind that either runs full-blast and cooks you, or doesn't run at all. The 'fitness center' was the size of a closet, with no free weights and almost no other equipment. It also posed a security issue for women traveling alone, with one door and no visual connection with any other part of the hotel.

I would not stay at this hotel again. Comfort Inn needed to think about security and staffing issues more, not to mention springing for an elevator.

Stayed October 2011, travelled on business
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Atlanta, Georgia
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Impressed!”
4 of 5 stars Reviewed 20 October 2011

Stayed here one night on a 18 hour drive from south to north. This place was converted in the last few months from an old Days Inn to a Comfort Inn. Although not beautiful outside, the interior is well done. The decorating scheme is a take off on modern Euro and looks pretty good. Wall prints in room were black and white Paris scenes, one painted red accent wall, tasteful contemporary furniture and drapes, and the best king mattress I've seen in a hotel in a long time. VERY COMFORTABLE!!! With a coupon from the Interstate coupon book, this place is a real bargain. (Breakfast was okay.)

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Michigan
Top Contributor
55 reviews 55 reviews
Reviews in 42 cities Reviews in 42 cities
107 helpful votes 107 helpful votes
“Not Yet Listed in AAA, Great Value, Well-Maintained”
5 of 5 stars Reviewed 19 October 2011

This is an elegantly renovated Days Inn. It is a Comfort Inn, not to be confused with the Comfort Suites also on US 40. The larger rooms are well-appointed with excellent bedding, 32" flat screen TV, microwave and refrigerator, coffee maker, framed prints on the walls...VERY CLEAN, brand new feel. Wide corridors; outstanding housekeeping throughout. Front desk and staff were courteous and attentive.
Breakfast included bagels, sweet rolls, egg patties and sausages in a covered server, hard-boiled eggs, cereals, yogurt, pieces of fruit, etc. Eight tables: six 2-person and two 4-person in a nice setting off the lobby. Internet connection was fine; lobby has PC also.
$67 for a weekday larger-size two-queen room: a great value for the area.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Inn & Suites

920 Dual Highway, Hagerstown, MD 21740 (Formerly Days Inn Hagerstown)
Price range (per night):* 85 AUD - 100 AUD

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