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Microtel Inn & Suites: Traveller Reviews

2.0 of 5
13726 Oliver Drive, Hagerstown, MD 21741
Hotel amenities
Microtel Inn & Suites
Ranked #19 of 21 hotels in Hagerstown
3.0 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    8
    8
    6
    4
    22
Date Rating
WV
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Uh oh, nope!”
1 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

I used this hotel as a late night stopover on the way to the Poconos, got there late, and thought that it would be ok for a few hours sleep. I have stayed at other Microtels and was very pleased with most. This one had a bad smell from the time I entered the lobby, no desk clerk for at least 5 minutes, which is a long time when you are dead tired at 1 or 2 in the morning.
The bed was like a sheet on top of a cinder block, I seriously thought about trying to sleep on the floor if the carpet had been anything approaching clean. I usually don't write bad reviews, and I delayed writing this one for some time.
Don't expect anything and you wont be disappointed, otherwise I would look for another hotel.

Room Tip: Choose another hotel if you want a tip for a good room
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  • Stayed August 2011, travelled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask crusoewv about Microtel Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R P, Manager at Microtel Inn & Suites, responded to this review
8 May 2012
I’m terribly sorry that you didn’t enjoy your stay with us. We rarely get any negative comments about our beds, so that came as quite a shock. Regarding the night clerk, it is possible that he was preparing some breakfast items for the morning or folding laundry, and for your slight delay I want to extend our sincere apologies. I can assure you that we are not on the same level as any hotel at your destination. We cannot compete with the major brands that are charging you $100-200 per night, but we do try hard to meet your expectations and we are sorry to have fallen short of them.
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Hagerstown, Maryland
1 review
“Misleading”
1 of 5 stars Reviewed 10 January 2012

I booked this hotel from Priceline website, I selected the amenities: Wi-Fi, Microwave, Refridgerator, and double beds. I named my price and this hotel displayed, I thought it was going to be a wonderful experience with the wonderful discount that was offered for $40 per night for 7 days. when I arrived and went to my room, I did not have microwave, refridgerator, or the double be I was expecting to have. The room was so small I barely fit my suit case in and to top it off there wasnt a air vent in the bathroom to prevent unwanter odor from lingering through out the small space of a hotel room. I address my concern to the owner of the hotel whom place the blame on priceline for displaying the false advertisement; and also stated that if I had put in for a higher bid than perhaps I may have recieved a refridge or microwave. I exclaim to the hotel owner if I had a coupon for for a Free movie ticket or discount ticket, I would not a expect a movie theatre without a movie screen or seats, I would expect that I was getting a good deal and excellent customer service for an unbeatable deal but unfortunately this was not the case. I was advise it was my fault because I made reservation from a third party vendor that advertise for their hotel. Shame on me.

Room Tip: If you have lots of money and like throwing your money out the window just to say you stayed at Micr...
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  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Debbie H about Microtel Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R P, Manager at Microtel Inn & Suites, responded to this review
17 January 2012
I would like to state for anyone who is reading this review that this guest has not bothered to read anything about Priceline’s Name Your Own Price program. She looked at Priceline’s website to see what our hotel had to offer. Then she clicked on Name Your Own Price, where you enter a bid of how much you’d like to pay, and Priceline will find a room that matches your price. With this program, which is run by Priceline (not us), there is no place to “select amenities” or even to specify which hotel you want. Priceline’s website even says the following: “The star rating descriptions shown here apply to Name Your Own Price® hotel requests and may differ from those shown for published-price hotels.” The only thing she was guaranteed for her $40 was that she would have a remote control tv, telephone, and alarm clock. By her own admission, she was expecting something that was indeed too good to be true. We tried to appease this guest and explained to her that the Name Your Own Price gave her a one-queen bed room that didn’t include a refrigerator or a microwave, but she would have none of it. This was not misleading, nor was it a false advertisement. It was simply a case of a customer not bothering to read Priceline’s own website before spending her money on it. Unfortunately, we end up with the bad review on TripAdvisor anyway. Thanks for taking a minute to read our side of the story.
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26 helpful votes 26 helpful votes
“Comfortable Average Hotel, Good Value”
3 of 5 stars Reviewed 9 December 2011

We have stayed in a lot of hotels of this class, while driving to and from Florida for the winter. What we look for is a convenient, quiet, comfortable, economical and clean place to spend the night, with a TV, free WiFi and breakfast, not a grand hotel with lots of amenities we don't use. This hotel met all our conditions. The staff was friendly. The bed was very comfortable, everything worked (small TV, miniFridge, AC/heat, WiFi etc.), and it was clean and quiet. There was no in-room coffee maker which is common in most hotels, but we didn't need it anyway. The breakfast was standard continental fare. The place and furnishings are older and basic, but offered good value for what we paid.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask doc2th about Microtel Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R P, Front Office Manager at Microtel Inn & Suites, responded to this review
12 December 2011
Thanks so much for your wonderful review. We appreciate your kindness in mentioning our cleanliness as well as many of our standard amenities. We certainly hope that you will stay with us again the next time you are passing through. Again, thanks for your review!
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Warwick, New York
Senior Contributor
33 reviews 33 reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
“A very nice hotel!”
4 of 5 stars Reviewed 5 October 2011

Another pleasant surprise at a Microtel Inn. I had such a positive experience at a Microtel in Marietta, OH I thought I would give another a try. Based on the Tripadvisor reviews of this one in Hagerstown we decided to stay here and are very impressed. No odors present in the lobby or 2nd floor hallway. My non-smoking room was clean and odor free. You don't see many tube televisions in hotels these days and the location of the TV , above the armoir, got a chuckle. Hagerstown is a common stop for us on trips and would definitely stay here again.

Room Tip: Rm 208 was very clean and comfortable. 1 queen bed.
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  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Thomas A about Microtel Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R P, Manager at Microtel Inn & Suites, responded to this review
12 October 2011
Thanks so much for your review of our hotel. I'm very glad that you enjoyed your stay with us. As I've mentioned in other reviews, we definitely have flat screen TVs in the plans for our future -- indeed, they will be a nice upgrade. As you have stated that Hagerstown is a regular stopover for you, we hope that you decide to make our hotel your home away from home in the future. Thanks again!
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MD
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
68 helpful votes 68 helpful votes
“Great property, would recommend”
5 of 5 stars Reviewed 29 September 2011

I am basing my overall rating on this property as excellent in comparison to other properties in the same price classification. My husband and I just needed a place to stay for one evening. The gentleman who checked us in was very helpful and pleasant - even upgraded our room. We were very impressed with the room. It was a unique layout with unique modular furnishings and a nice window seat. Despite being next to the highway there was no noise in our room. Despite being nonsmoking, the entire floor we were on did have a smoke smell - our room as well, but not to the extent the common areas did. It wasn't that bad though. The one area I would make improvements is to have some healthier breakfast options. There was cereal provided but just one type of unmarked milk. Skim milk as an option would have been nice, as well as light margarine, light/fat free cream cheese, or sugar free jelly to go with the breakfast breads, or sugar free syrup to go with the waffles. I am on a restricted diet and was unable to partake in the selections offered, but I do appreciate breakfast being offered as an amenity! But this was an excellent place to stay and an excellent value. I would definitely recommend this property to others.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Girlfriendal about Microtel Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R P, Manager at Microtel Inn & Suites, responded to this review
4 October 2011
I appreciate you taking the time to review our hotel and I'm glad that you enjoyed most of your stay. We will take your suggestions for the breakfast into consideration and look at how we can offer some different selections. We will also address your concern about a smell in the common areas. I can assure you that we do not allow guests to smoke in common areas or in non-smoking rooms, however we will look into what may have caused the smell. Thanks for your patronage and we look forward to serving you the next time you pass through Hagerstown.
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Additional Information about Microtel Inn & Suites

  • Microtel Hotel Hagerstown
  • Microtel Hagerstown
Address: 13726 Oliver Drive, Hagerstown, MD 21741
Price range (per night):* 51 AUD - 75 AUD

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