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Hampton Inn & Suites Rockland: Traveller Reviews

190 New County Rd, Thomaston, ME 04861
Hotel amenities
Hampton Inn & Suites Rockland
Ranked #1 of 1 hotels in Thomaston
4.0 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    29
    13
    3
    2
    2
Date Rating
Long Island,NY
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“You can't go wrong here!”
5 of 5 stars Reviewed 27 November 2011
2
people found this review helpful

Stayed 3 nights over the Thanksgiving holiday. Can certainly recommend this hotel highly.
Very clean facility. Large, well thought out rooms. The only hotel I've stayed at in ages that provided two spots on which we could place our luggage. Micro, fridge, coffee maker, large bathroom with very ample vanity space, plenty of towels, large well lit room, very comfortable beds.
Lovely, immaculate, breakfast room with extensive selections included in room rate. All employees went out of their way to be welcoming and polite, including one who offered the morning paper to diners at breakfast.
A very pleasant stay.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 2nd grd tchr about Hampton Inn & Suites Rockland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winter Garden, Florida
1 review
1 helpful vote 1 helpful vote
“Hampton Inn”
3 of 5 stars Reviewed 22 November 2011
1
person found this review helpful

Staff is friendly and hotel is pretty clean. My only complaint was the yellow hot water coming out from the sink and shower. When I called the front desk, their response was to just let it run longer. Running the hot water longer did not change the color of the water. Ended up having to take a cold shower since that was the only way to get clear water. For $135 a night at a Hampton, I expect clean water. I typically stay at Hilton properties when I travel for work, but would most likely stay somewhere else next time.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BiteMe76 about Hampton Inn & Suites Rockland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Senior Contributor
27 reviews 27 reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
“A wonderful time”
5 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

I am saddened to read the negative comments that are listed here. Everytime I stay at the hotel I am treated very well. It is a newer hotel and very clean, the rooms are large and well appointed, and a nice Hampton Inn Breakfast! I have been here three or four times over the past two years and have always been treated VERY well. I lalways look forward to me visits to this hotel and WILL be back.

Room Tip: My room faced the road but it was VERY quiet...
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Traveltheworldfun about Hampton Inn & Suites Rockland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Kitchen, General Manager at Hampton Inn & Suites Rockland, responded to this review
18 November 2011
Thank you for your very nice comments. It is a high compliment that you return to our hotel. We look forward to your next visit!
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Enfield, Connecticut
1 review
“rude employee”
1 of 5 stars Reviewed 18 October 2011

I to after driving 6hours in the rain was not satisfied. The front desk clerk was not professional at all. She got angry with me because I was not understanding her. I am from Maine and I will never stop there again. She pissed me off and ruined my night.

  • Stayed October 2011, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask joyce n about Hampton Inn & Suites Rockland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Kitchen, General Manager at Hampton Inn & Suites Rockland, responded to this review
26 October 2011
I apologize that we came off as rude, we do however, require cash paying guests to provide a valid credit card or $125 cash room, security deposit. I am sorry this made you mad and ruined your night. Unfortunately, prior problems with other guests have made it necessary for us to put this policy in place to protect our facility. Please contact me directly at the hotel so I can assist with any further questions you may have on this matter.
Sincerely,
James Kitchen, GM
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Honolulu, Hawaii
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Rudest worst employee at any Hilton Hotel”
1 of 5 stars Reviewed 7 October 2011
1
person found this review helpful

After driving eight hours, ended up with nothing I had asked for. I had requested a certain kind of room- which I was told was unavailable after checking in- instead my husband had to sleep on the floor!!
The woman at the front desk was awful- telling me we could leave if we didn't like it- stay anywhere but there!!

  • Stayed September 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Pleilani about Hampton Inn & Suites Rockland
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James Kitchen, Manager at Hampton Inn & Suites Rockland, responded to this review
14 October 2011
Thank you for contacting us directly so we could address your concerns and make you happy. We will be using this situation in our staff training and review. We appreciate your feedback so we can improve.
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Hampton Inn & Suites Rockland Also Known As

  • Hampton Inn Rockland
  • Hampton Inn Thomaston
  • Thomaston Hampton Inn
Address: 190 New County Rd, Thomaston, ME 04861

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