So these guys have a branch called Yankee Clipper Inn. We looked these guys up at AAA and made a reservation thinking its small business, we should support them.

We had a reservation to stay at the Yankee Clipper on 10-7-2011 for one night. I paid $99 with taxes it was $105.93. We were given room number #3 keys. We went to room 3, guess what there was a couple in the room, and we walked into them. I went back to the Belfast Inn which was 1 mile away. We got keys to room 9 and stayed in that room. The room is nice, I am not complaining about that.

We wanted to call and let them know to fix the key system. Guess what, their Manager Michael Schnetzer is such a jerk. First someone from the front desk talked to us and said "we are sorry what credit card did you pay with", and offered a refund without us asking for it. My wife called me to get the credit card info. Next time she called they flatly denied having talked to her.

Finally she gets around to talking to Michael and He accused my wife of lying about talking to the front desk about it. He said she must have called a different hotel.

If this was not enough - He said I do not understand why you have a problem, if someone it has to be the other couple on whom you walked in. If I get around to talking to him - I want to ask him if he has ever walked in on a couple in bed and if so did he feel extremely happy after seeing people in their underwear on their bed.

She told him that we are not lying, this is exactly what happened. He said "No one from my staff talked to you, I know my staff well. What do you want me to do" at which she said "For starters an apology will be nice". And he bluntly said "Sorry that you got the wrong door key" to which she responded "Wow are you kidding me, I am surprised that you have such bad customer service. It amazes me that you are more concerned about their staff than to the customers who give money to stay there." He did not have any response, to which my wife told him that we will make sure we tell all our friends not to stay at your place. He said "well ok" and hung up.

I called up after this to talk to him and ask why he was rude to my Wife who was trying to give feedback. I tried to leave a voicemail for him, but the VM hung up. I will possibly hear from him. But who are we kidding. This is a recession, why are we paying 100$ a night to stay at places which have such bad customer service and accuse their customers of lying