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Isle of Capri Hotel and Casino -Lake Charles: Traveller Reviews

100 Westlake Ave., Westlake, LA 70669
Hotel amenities
Isle of Capri Hotel and Casino -Lake Charles
Ranked #2 of 2 hotels in Westlake
3.0 of 5 stars 68 Reviews
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68 reviews from our community

    Trip type
Traveller rating
    10
    18
    11
    14
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Date Rating
The Woodlands
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Improved from our last visit.”
5 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

We stopped by the Isle of Capri again this after after attending a Mardi Gras Ball and it looked as if they had cleaned the place up a bit as the carpets and machines appeared cleaner and more looked after.
As usual we had a great time and I appreciated the helpfulness of the casino staff.
I'm sure we will be back again next year:-)

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask artkayak about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“OK, but not great”
3 of 5 stars Reviewed 23 January 2012

This is a review on the Inn, which is the hotel across the parking lot from the casino.

The rooms have been recently renovated, which is a plus. However, they NEVER have the room type you reserve available. We tried to check in at 2PM on a Thursday, and were told the room type we reserved was not available (king/non-smoking), but we could come back at 3 for that room type, or we could take a queen room now. That's fine, since check in is not until 3 anyway. So we decided to wait. Went back at 3, and were told there were no king non-smoking rooms available and would not be available at all. THis is the same story every time. They NEVER have king non-smoking rooms. Why would the person at 2PM tell me they would have one at 3, but then at 3, they did not and would not have any?

The rooms themselves are OK, nothing fancy. They've been remodeled recently, so are nicer than they used to be. There's a flat screen tv with decent cable, a coffee maker with pretty awful coffee, and the lighting is good. Beds are OK too.

The walk from the casino to the hotel only takes 3 minutes, so it is not inconvenient. It was raining one day, and they did have a van running back and forth, so that was handy.

There is no restaurant on site, so if you want a late night snack, grab one before walking over. Also, the pool and fitness room are in the main Tower/Casino complex, but you do have access to them.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ehall about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
1 review
1 helpful vote 1 helpful vote
“Just returned from a 2 night stay and I am 5 thumbs up!”
5 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

My wife and I went over for a 2 day get a way over the Holidays and had a wonderful experience. We stayed in the Inn across from the Casino, and the rooms were spotless, the staff was friendly! The Casino was a blast, with the dealers making the experience wonderful!.

Thanks to everyone at the property who made our experience memorable!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask B M about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TX
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Clean & Friendly”
5 of 5 stars Reviewed 13 December 2011

Stayed in the Tower. Clean room loved the whirlpool tub will be back again.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rebingtx about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Isle 10X better than Inn across street!”
2 of 5 stars Reviewed 10 November 2011
2
people found this review helpful

Started off at the Inn at The Isle and was the worst place I have ever been in. Stains on carpet, dust caked between floor and wall, in bathroom on floor had hair (both long and from the other part of anatomy yuk) and dirty napkins under curtains. Staff was indifferent, gave me key to look at another room which was no better. She then offered room at the Isle across street for 10$ more per night although she didn't know what those rooms were like(she didn't care about much about anything really). The Isle was worth more than 10$ more per night. Overall If not for the conference I went to there to see friends I would never go back to Lake Charles for anything.

Room Tip: Stay away from here unless you are addicted to gambling!
See more room tips
  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Carl L about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
14 December 2011
I am very sorry that you experienced such poor conditions at the Inn during your visit in November. This is certainly not typical of our housekeeping or of our staff, as we strive to provide our guests with a clean, safe, friendly and fun environment when they visit the Isle of Capri. The issues have already been addressed and I would expect you to have a much better experience on your next visit. I understand you were here for a conference and don’t normally come to the Lake Charles area; however, if you are ever in the area, please call me personally and I will attempt to restore your confidence in the Isle of Capri.

Paul Hutchens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Isle of Capri Hotel and Casino -Lake Charles

  • Isle Of Capri Westlake
Address: 100 Westlake Ave., Westlake, LA 70669
Price range (per night):* 96 AUD - 195 AUD

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Isle of Capri Hotel and Casino -Lake Charles
Show the lowest price for this hotel (from our partners)
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