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Hilton New Orleans Airport: Traveller Reviews

3.5 of 5
901 Airline Drive, Kenner, LA 70062
Hotel amenities
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$99 per night
Hilton New Orleans Airport
Ranked #7 of 16 hotels in Kenner
3.5 of 5 stars 109 Reviews
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109 reviews from our community

    Trip type
Traveller rating
    24
    33
    32
    13
    7
Date Rating
Milan, Italy
Senior Contributor
38 reviews 38 reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
“Great location, smell of smoke in room”
3 of 5 stars Reviewed 31 January 2012

Stayed only one (brief) night after going to the BCS National Championship game. Price was rather high but it's to be expected as there were no rooms available pretty much throughout the city because of the game.
Room was nice, only complaint is that you could clearly smell smoke, especially in the bathroom, even though it was a non smoking room (not sure if the whole hotel is).

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask bostona about Hilton New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Walker, General Manager at Hilton New Orleans Airport, responded to this review
1 February 2012
Thank you for your feedback. I am sorry to hear that your stay was interrupted by the smell of cigarette smoke in your room. We have a strict no smoking policy in our non-smoking rooms and I’m sorry that we did not do a better job of taking care of that. We do a regular rotation of deep cleaning on all of our guest rooms and we are also excited to be starting a renovation on our smoking floor by reducing the number of smoking rooms and installing a state of the art ventilation system and partitioned area just for those rooms. This will eliminate the smell of cigarette smoke from permeating to the rest of the hotel which is entirely non-smoking. I hope that we see you again in the near future so that you can experience these exciting changes. Thank you again for taking the time to give your feedback and thank you for choosing Hilton.
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Lake Grove, New York
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“EXCELLENT”
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

NOTHING BAD TO SAY HERE.

Front Desk - Bridget. What a doll. A warm, friendly welcome.
Room - Huge and clean.
Internet - Worked great.
Gym - Did it's job. Treadmill a little squeaky but ipod takes care of that.
SO close to airport with on demand shuttle which was awesome at 4:45am!!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lglvr about Hilton New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Walker, General Manager at Hilton New Orleans Airport, responded to this review
25 January 2012
Thank you so much for your feedback. I am so glad to hear how much you enjoyed your stay. We just completed renovations on our Fitness Center and I’m glad you were able to experience it. Your comments will be shared with our team members and hopefully we will see you again in the near future!
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Syracuse, New York
Senior Contributor
44 reviews 44 reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Great Business Stay.....”
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

This property was what I expect for a Hilton near an airport. The front desk staff was very helpful and cordial. The rooms were typical Hilton, only complaint I have was very low water pressure at 530am. Not sure about other times.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nuclearsun about Hilton New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Walker, General Manager at Hilton New Orleans Airport, responded to this review
25 January 2012
Thank you for taking the time to give your feedback. I’m glad to hear how helpful our staff was throughout your stay. Your comments regarding water pressure are not typical and I will be sure to share them with our Chief Engineer. I hope to see you again in the near future and thank you again.
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arizona
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Closest to the airport”
3 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

I stayed here the last night after a convention in town. The hotel is directly across the street from the airport. Their shuttle is 'on demand' so you don't have to go once an hour and be there too soon before your flight.

My room was on the top floor away from the street. Not only didn't I hear street or inside noise, I didn't hear any airplane noise. The hotel must have great soundproofing.

I hadn't stayed here for many years so I was pleasantly surprised to see that it must have been remodeled since then. My room was extremely nice compared to the convention hotel I was in for the previous three days. It was spacious, well-appointed, and clean. I was very pleased with my room.

The exercise room looked like all new equipment and it had more than the standard three pieces of equipment. It also had free weights.

There aren't any restaurants within walking distance of the hotel. Unless you have a car you will be using the hotel restaurant for breakfast and the sports bar in the evening. Food is a bit pricey. I paid almost $3 for the school cafeteria lunch sized carton of milk. The breakfast buffet was a few dollars more than another Hilton hotel I stay at. Since I'm an Honors member I got free continental breakfast or $10.95 off the buffet.

I took advantage of the offer of using 17,500 points and paying $60 for a room, which was a good value compared to the hotels in town. As an Honors member I was also given free wifi. Since I didn't have my laptop with me I asked if I could use the business center. The answer was yes except that I would have to pay to use the internet. Since I was attempting to be 'disconnected' for five days, that was o.k.

The front desk staff person was very pleasant and personable.

Room Tip: I had a room on the top floor at the back of the hotel and it was quiet, a good size, and very clean...
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask barbgb0923 about Hilton New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Walker, General Manager at Hilton New Orleans Airport, responded to this review
25 January 2012
Thank you so much for your feedback. I‘m delighted to hear how enjoyable your stay was. We look forward to seeing you again in the future.
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1 review
“Nickel and dimed”
2 of 5 stars Reviewed 21 January 2012

Thought it was a good deal until you see the over priced charges they have for crawling Internet and tasteless food.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Pozzy77 about Hilton New Orleans Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike Walker, General Manager at Hilton New Orleans Airport, responded to this review
25 January 2012
Thank you for your feedback. One of our goals is to ensure value for the price paid during your stay and I’m sorry we were not able to provide this for you. We are constantly working to keep our menu updated with the best dishes our local area has to offer and we work closely with our internet provider to ensure the best internet connection. Your comments will be shared with our team members and I hope you will give us another try in the future.
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Additional Information about Hilton New Orleans Airport

  • Hilton Hotel Kenner
  • Hilton Hotel New Orleans Airport
  • Hilton Kenner
  • Kenner Hilton
Address: 901 Airline Drive, Kenner, LA 70062
Price range (per night):* 114 AUD - 213 AUD

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