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Reviewed 14 November 2014

My recent stay here was wonderful the desk clerk was so helpful to me and my fiancé. The room was in good shape nice and clean, the bed slept great, the shower was wonderful good pressure and plenty hot.

Room tip: me and my fiancé always have luck with room 107
Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Margo H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this reviewResponded 7 February 2015

Dear Margo H,

Thank you so much for your review. Our hotel staff is extremely delighted that you have enjoyed your stay with us. We strive on having excellent quality and service provided to each and every guest that stay with us. I am glad that you have pointed out few things that made your stay wonderful. Thank you so much for staying with us. We hope you reconsider staying with us in the future once again.

Thank You,
Garden Inn & Extended Stay Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2014

My wife and I stayed in the "Garden Inn and Extended Stay" in Shepherdsville on our way home from Florida. We've stayed in Shepherdsville several times, but the motel we usually stay in had no vacancy so we thought we'd give the Garden Inn a try. We read reviews stating that the Inn had been renovated and the price was reasonable. Here are the pros and cons.

Positives:
1. Friendly, helpful receptionist
2. Well lit parking lot
3. Large room with two double beds
4. Room included a frig, microwave, and coffee maker.
5. Room furniture in relatively good condition.
6. Sheets on the bed had a number of small discolored spots on them, but they did appear to be clean.
7. No sign of any bugs.
8. No bad smells.

Negatives:
1. Room poorly cleaned. I had to reach my hand behind the nightstand to plug in our clock, and so I looked behind the nightstand. I was almost afraid to reach down there it was so filthy; wrappers, Kleenex, food, etc.
2. Area around the bath tub poorly renovated; patches on the walls, cracked discolored ceiling, mismatched wall tiles, tub badly in need of grout.
3. Dirty ceramic floor tile in the sink area.
4. Upholstered chairs were covered with a thick layer of dust.
5. Entry door badly in need of paint. Someone removed the trim from around the door and just left it that way.

$50 dollars a night is a bargain, especially when a basic breakfast is included. For that price, I certainly do not expect perfection. Mismatched wall tiles and cracks in the ceiling are acceptable. However, cleanliness is not an option. Because the Garden Inn and Extended Stay was not as clean as we expected it to be, we will not stay there again.

Date of stay: November 2014
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Robert J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this reviewResponded 7 November 2014

Dear Skipper 4888,

Thank you so much for staying with us. I am extremely sorry that your stay was disappointing. We thank you for pointing out all our pros and cons as that will help us strive on improving our hotel. We are extremely happy that you were happy about the positive points that you pointed out about your room. The negatives are all being taken into consideration for more improvements for the hotel. I do like to point out that we have renovated the entire hotel with new bedding which is Sealy Posturepedic Beds and new furniture. Our housekeepers have definitely made it a note to pay extra attention into cleaning. The entry door have all been repainted. We thank you for your review and assure you that all your suggestions will be definitely taken care of. Please come see us soon.

Sincerely,

Garden Inn & Extended Stay Family

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Reviewed 16 October 2014

We stopped here on our way back from Lynchburg, TN. It was dark and we were on a very narrow country road. We missed the turn for the first place we saw and found this one as we were looking for a place to turn around. The staff that greeted us were very nice and gave us a great deal. You can tell they've been working to update the hotel. The room was a bit crowded with all the furniture but it was clean. The beds were very comfortable. Our TV had an issue with the picture but watchable; the WIFI would not connect and when I tried to get a soda out of the machine it wouldn't take my money because it was empty. All in all though... since I didn't stop there to watch TV or play on the internet, it was a good stay at a reasonable price.

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank CHRISTINAB143
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this reviewResponded 7 November 2014

Dear Christina B,

Thank you so much for your review. We are so glad that you enjoyed your stay with us. I do thank you for pointing out the few issues that you had with the TV and the WIFI. We have taken care of both of those matters. I am so sorry that you were unable to connect with the WIFI. We thank you for staying with us and hope you visit us soon.

Sincerely,

Garden Inn & Extended Stay Family

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Reviewed 26 August 2014

They have done a massive amount of work here. The renovation process is challenging at best, as most of us know. However, in the midst of the chaos, there is a lot they are doing right. The staff are very welcoming, knowledgeable, helpful and friendly. All the trash/stuff from the massive remodel project has been removed. The rooms are clean. The housekeeper is exceptional. In many cases, I feel like they all went above and beyond any reasonable expectation. I have stayed there numerous times and have watched the progress throughout each stage of this massive job. They are getting it done, but I know that Rome was not built in one day. For the money, you get a nice room, friendly staff, good location and free continental breakfast. Will definitely stay again.

Room tip: Both Double queen and king rooms are nice
Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Quietnshygal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina D, General Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this reviewResponded 7 November 2014

Dear Quietnshygal,

Thank you so much for your review. We are so glad that you enjoyed your stay with us. As you have witnessed our renovation process, I am glad to say that you know exactly how tough it was for us to get this job done. We are glad that you enjoyed your stay as well as experienced the new furniture and bedding that was replaced in the rooms. We hope to see you soon.

Sincerely,
Tina

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Reviewed 15 May 2014

I spent one night in Garden Inn and have really nothing to complain about the room. Everything was clean and in good repair. Besides, the staff was amazingly kind and helpful. Very good value for money. Recommended!

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 494emilies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina D, Manager at Garden Inn & Extended Stay Shepherdsville / Louisville, responded to this reviewResponded 20 August 2014

Emilie S,

Thank you so much for your review. We are very happy that you enjoyed your stay with us and for such a positive review. We do hope you come back and see us soon!

Thank You,
Garden Inn & Extended Stay Family

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