BEDBUGS!!!! First room was in building E. Given a nonsmoking room and room reeked of smoke. At the entryway on the carpet there were dead bugs and almost dead bugs lying belly up. Smelled like extermination had been recent. There were bedbugs in the mattress pad and stitching of the mattresses. The door to the room in the hallway had dirt marks all over it. Inside the tub was nasty with black marks all over. By the air conditioner there were gnats swarming.
Went to front desk, clerk was pleasant and told her about the bedbugs quietly. She offered a room on second floor near the front desk, just up the stairs. We checked that room and the cleanliness was better, but when we checked both beds there were no bedbugs in the mattress pad, but there were dead ones in the cracks/stitching of both mattresses.
Owner/manager offered third room and we declined. Said they exterminated monthly and he spent 2700 per month per room for extermination services and while pleasant and not hateful in his attitude continued to try and get us to stay. We refused his offer.
Since we had made the booking through Hotwire we called and requested a refund through them. When they contacted the hotel, the owner/manager told them they exterminated twice monthly and contested what I said. Still going to attempt to get a refund, but don't know if that will happen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 November 2011
Dear Disatisfied Guest,
I am very sorry for the problems you had at your recent stay with us. Even though your problems tried to be mediated, I feel you should have left satisfied. Sorry that satisfaction wasnt met. Im extremely embarassed that bedbugs was the situation. Bedbugs are a tremendous problem in hotels and even with the preventions we take we are still sometimes disgraced with this problem. I would like an oppertunity to make this up to you and to change your impression of our hotel. If your ever in the area please give me this oppertunity and I guarentee you wont be disapointed.
Thanks,
Larry
Front Desk Manager
270.821.8620
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC