First, the positives. The location is great if you are using the airport, expo center, Louisville Athletics, or Churchill Downs. All but the airport are walkable- and there is a shuttle for that. I 65 and 264 are very accessible.
The fitness center and pool area are nice, but are a little small for an 8-story hotel. That being said, equipment was available and it was appointed nicely.
Check in and out was easy and smooth.
Unfortunately, there are some negatives. The room was super average. There were clearly no perks or upgrades available for Hilton Diamond status. In fact, there didn't seem to be any benefits for HIlton Honors at all at this property.
Back to the accommodations. The hallway on the fifth floor smelled a bit. Kind of a subtle, rotting garbage. Not overpowering, but not pleasant. When I opened my room door, it was worse. Someone had tried to cover up the garbage with an awful perfume odor. Now it smelled like cheap perfume and garbage. Not awful enough to ask for a new room; but irritating. The next treat was the plumbing.
Have you ever had a toilet with a slow leak? you can hear the water slowly trickling through, then every 5-10 minutes enough leaks out of the tank that the fill gets triggered and you've got the tank filling up. Because of that, sleep was rough. Again, I didn't feel it was necessary to get dressed and call an engineer to fix it in the middle of the night, but it was annoying.
I had hoped to let the front desk know of my experiences on check out, but they never asked. My only passive aggressive recourse is an extremely mediocre review.
If you don't need to stay at the airport, I suggest the hotels downtown or on the East End.
- Also Known As:
- Hilton Garden Inn Louisville Airport Hotel Louisville
- Hilton Garden Inn Louisville Airport Hotel
- Hilton Garden Inn Louisville
- Hilton Louisville
- Louisville Hilton
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