We were aware of the DVD pre-tour so we were expecting that. I thought it was way too long and most of the information was reiterated by the guide so I felt it was really not necessary to recap the ghost hunter shows.
The tour guide was great, she took charge and did not seem to rush through. One issue we had was with a guy who just wanted to joke around (fake coughing when our guide described TB, etc.). Tried to distance ourselves from this idiot but unfortunately he was always at the front of the group and we wanted to hear the tour guide. He took a lit cigarette inside the building and when I asked him to put it out, he said he forgot he was holding it and promptly put it out on the stairway. Jerk...didn't seem to respect the property or anyone else.
We did see the shadow people, my husband was one of the ones who went down the darkened hallway. We did not hear anything such as footsteps or noises, wish we would've but there was too much chatting and of course the joker making comments throughout. There was also an issue with him kicking a ball that was found at the end of the tour (people bring rubber balls hoping to see it roll down the hall unassisted), which hit my daughter in the leg causing her to freak out as she didn't see where it came from because of the darkened hallway. He swore he didn't do it but the guide told us afterward that he did.
Because of the above, I wish the tour group would've been smaller so we could've experienced it more intimately. The staff can't control people like this so it's not their fault, it just happened to be the group we were with. We did enjoy it overall, however, and felt it was worth the price of admission!
Make sure to wear good shoes because you'll walk up stairs to all 5 floors and it is dusty and there is some debris.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC