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Holiday Inn Lexington-North Georgetown: Traveller Reviews

3.0 of 5
140 Osborne Way, Georgetown, KY 40324
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Holiday Inn Lexington-North Georgetown
Ranked #10 of 14 hotels in Georgetown
4.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    17
    6
    4
    2
    3
Date Rating
New York
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Good hotel but call first to make sure they have hot water”
4 of 5 stars Reviewed 21 February 2011

We stayed in this hotel for 3 nights. The room was big, clean and comfortable. There was a fridge and microwave in the room. The staff was very friendly. The hotel is easy to find and is close to resturants and stores. It has a swimming pool, but the water was very cold. It also has a fairly nice fitness room. On the downside, the walls are fairly thin so you can hear the TVs in other rooms. Also, the banquet room guests spilled out into the parking lot and were rather loud. We could also hear the music from the banquet hall until they left. Next time we will get a room away from the parking lot and banquet room.

Also, there was no hot water our entire stay. When we called the front desk, they told us they were having problems with the hot water and that we should just let the water run for 5-10 minutes and then it would get hot. We did this, but it only ever got lukewarm, and then after a couple minutes it would go ice cold. We called the front desk a few times and were told they were working on the problem. It was not resolved by the time we left. This was the only major problem that would prevent us from returning.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrysburg, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Wireless is terrible other than that nice”
3 of 5 stars Reviewed 16 November 2010

Nice hotel, but if you need wireless service during peak hours, choose a different hotel. Never had any issues with the Hampton Inn in Gtown

  • Stayed November 2010, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask kenny1001 about Holiday Inn Lexington-North Georgetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketan Patel, Webmaster at Holiday Inn Lexington-North Georgetown, responded to this review
25 August 2011
Dear Guest,

Thank you for choosing Holiday Inn Lexington-North Georgetown for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• Maintenance was informed of the problem you had with internet and instructed to fix the problem.

I hope that the next time you visit our area, you will once again choose to stay at Holiday Inn Lexington-North Georgetown. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
knoxville
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Hotel”
5 of 5 stars Reviewed 8 November 2010

Friendly staff, comfy beds, awesome jacuzzi tub in room and great t.v. Had a really nice stay, got a late checkout with no hassel and room was just as nice as the pictures on the website.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bumpus2008 about Holiday Inn Lexington-North Georgetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
1 review
1 helpful vote 1 helpful vote
“Woefully Disappointed”
2 of 5 stars Reviewed 26 October 2010
1
person found this review helpful

This place came so well recommended and we were looking forward to an terrific horse show weekend with family. Arrived exhausted and waited to check-in for over 15 min. (appeared understaffed for a busy night) only to find that our reservation had been canceled by arriving after 6:00p.m. (condition not mentioned in confirmation e-mail received 24 hours prior) Hotel was full, so we were "allowed" to stay for the 1st night, but had to find other accommodations for the second. No assistance received from staff to help find another place. While waiting for our problem, witnessed an elderly gentleman inquire as to a luggage cart. He was told that some people don't return them from the floor. He inquired as to when it might be available and received no direct answer. Finally shook his head and stated that he would go look for one himself with no response from the desk staff.
Room was very clean and well-appointed, but we spent the night listening to snoring from an adjacent room, conversations from another and foot noise/shaking from above. Not a restful night. We had to drive 20 miles for a motel for the second night, but stayed at Hampton Inn and were treated wonderfully. Based on lack of service and thin walls, we won't be back again.

  • Stayed October 2010, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ponymom123 about Holiday Inn Lexington-North Georgetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketan Patel, Webmaster at Holiday Inn Lexington-North Georgetown, responded to this review
9 August 2011
Dear Guest,

Thank you for choosing Holiday Inn Lexington-North Georgetown. I hope you and your family had a wonderful time at the horse show.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

1) The matter of your reservation being cancelled was looked into and it has been suggested that the six o’clock be made clear in confirmations.

2) Staff members received extra training in the courteous manner in which our valued guests are treated.

3) Staff members will assist our valued guests with baggage carts so that they will be returned to the main floor after being used.

I hope that the next time you visit our area, you will once again choose to stay at Holiday Inn Lexington-North Georgetown. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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Columbus, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fantastic, clean hotel!!”
5 of 5 stars Reviewed 18 October 2010

I typically only stay at 4 star and above but this hotel made the cut. It was very clean, the rooms were spacious with a great flat screen tv and the service was top notch. I will definitely stay again if in the Lexington area. The only downside is that the pool was a little small but overall a great hotel!

  • Stayed October 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kbb279 about Holiday Inn Lexington-North Georgetown
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Additional Information about Holiday Inn Lexington-North Georgetown

140 Osborne Way, Georgetown, KY 40324
Price range (per night):* 96 AUD - 136 AUD

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