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Capital Plaza Hotel: Traveller Reviews

405 Wilkinson Blvd., Frankfort, KY 40601 (Formerly Holiday Inn Frankfort - Capital Plaza)
Hotel amenities
Capital Plaza Hotel
Ranked #4 of 7 hotels in Frankfort
3.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    8
    12
    5
    4
    1
Date Rating
Huntsville, Alabama
Top Contributor
66 reviews 66 reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Sad!”
2 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

This place was originally a holiday inn and was a really nice fancy hotel! But the place over the years has completely gone down hill! I've stayed there 4-5 within the 20yrs I lived there and couple times on my visit back home. I can honestly say I would never stay there again since my last visit and what I've seen and heard. Place it dirty, stinky and jus not been takin care of. Use to be a great hotel with beautiful view of downtown Frankfort! Sad to see it in the shape it in! What really discussed me is that my 18 yr old cousin was working there on housekeeping after high school. The hotel had bed bugs which she reported to the owners and they "where taking care of it" they said. She's since quit there place now that she's brought the disgusting bugs home with her! Wouldnt recommend a stay here for a homeless guy!

  • Stayed February 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
“I was very Sad and disappointed.”
1 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

I was very disappointed..... the pool was closed and they didn't even tell us when we booked the rooms. Our whole night was ruined because of that. Found cigarettes under the dresser in a SMOKE FREE room. Had to report the room to the front desk right after we walked in our rooms because of smoke. We of course didn't do this. Also what was up with the smell of sewage?!? Also there was brown stains on the tub?!? It was flipping ridiculous and I will never be coming back. Very disappointed!

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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2 helpful votes 2 helpful votes
“cold food, pool closed, bad internet connection”
2 of 5 stars Reviewed 24 October 2011
2
people found this review helpful

when we checked in we were told the pool was closed for the weekend they should have told us that when we made our reservation, also all the food on the breakfast bar was cold you had to heat it in the microwave, and we kept loosing our internet signal, they told us to move around in the room.

Room Tip: find a room with good internet maybe a lower floor
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  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great experience”
5 of 5 stars Reviewed 11 October 2011

Before this week it had been about ten years since I had stayed at the Capital Plaza Hotel. I was pleasantly surprised by the service, updated condition of the room, and free internet. I would have given 5 stars, but the outlet where I tried to plug in my computer didn't work. (I verified that by plugging in a lamp to the same outlet.). But, overall it was a great experience.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bowling Green
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“The waterfall was a welcome end-of-the-day sight and sound”
4 of 5 stars Reviewed 14 September 2011

Excellent internet service. Good service at the front desk. Has made improvements since it was the Holiday Inn. Pool wasn't working the night I was there, but sauna and exercise rooms were available. Windows crack a few inches, which I enjoy. The lobby looks good, and the bar area looks lively and inviting. The sofas and chairs near the waterfall feel inviting and offer a wonderful noise in contrast to cell phones or silence. Internet easy to get connected and stay connected. Restaurant is a little pricey, but offers a small discount when you show your room key. Wish the rooms had a fridge or microwave, especially when staying multiple days. Feels clean. Furniture not as outdated as I'd expect from a hotel this age. A pleasant surprise. I'd choose this over my other Frankfort options anytime. Will return on purpose.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Additional Information about Capital Plaza Hotel

  • Holiday Inn Frankfort
  • Frankfort Holiday Inn
Address: 405 Wilkinson Blvd., Frankfort, KY 40601 (Formerly Holiday Inn Frankfort - Capital Plaza)
Price range (per night):* 83 AUD - 83 AUD

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Capital Plaza Hotel
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