While the price of the room was reasonable, the quality was not. The room smelled like wet, moldy socks. I also found ants - crawling up the walls, on the nightstand, and one on the bed. When I checked out a night early, the staff never inquired as to why. I told them about the ants and got no apologies, offers for a different room, etc. Also they have two floors, but no elevator.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 May 2010
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. Please accept my sincere apology.
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated.
Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring.
Again, I want to thank you for taking the time to share your concerns with us. There’s no excuse for anything less than complete guest satisfaction. That’s our goal.
We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC