Every staff person I spoke with in person or on the phone was polite and helpful. However, they can't help that this hotel is dated, dreary, and dusty. The pool was closed, the washer and dryer not working, and the rollaway bed should have been thrown out a decade ago. There is no elevator, so you have to carry your bags up the threadbare carpeted stairs to the second floor. Corridors were stuffy, not sufficiently air conditioned. Furniture, bed linens and TV are from another era.
Warning to Hotwire customers, they rate this hotel as a 3 star! The price they offer online is more than the walk-in rate.

Arriving in Danville last Monday, I was at first disappointed to find that the Comfort Suites and Hampton Inn were full almost every night I needed to be there. So glad they were or I'd never have found the Quality Inn.

The unexpected pleasures began at the front desk. Even though the manager had just undergone pretty major surgery and could not stand to greet me, we had a lovely conversation and he's a super guy. The lady at the front desk was also friendly, helpful, and efficient.

I asked for a king room and got a king mini-suite. In room refrigerator. Microwave available at the front desk. Bed was GREAT! Best night's rest I'd had in a while. I was on the first floor near the lobby. Awakened to the smell of bacon the next morning. Yum! Breakfast is best of any Quality Inn I've ever stayed in. Biscuits, eggs, and bacon or sausage are staples. Also all kinds of fresh fruit, yogurt, various things you can toast, coffee, juice, etc. And they probably have a waffle iron since it's a "choice" property but I'm so bored with those I didn't even look for it. Most hotels I just eat a breakfast bar in the room and seldom grace a breakfast outlay with my presence. Ate breakfast every single day I was there. It was always hot and fresh and fabulous in every way.

Also want to touch on how clean my room was. As a person who travels for a living and is super allergic to things like air fresheners and harsh detergents, I define a room as clean if I only have to wash the air filters on the AC/heat unit and dust with Lemon Fresh Pledge to get the room tolerable for occupation by myself. I didn't even have to clean the AC filter in this hotel and never took my Pledge out of its secret pocket in my suitcase. I also carry scrubbing bubbles in that same pocket. Didn't need them. The room was as clean as any room I have ever been in anywhere, and I include Hilton properties and 4 and 5 star premiere resorts in that statement. I couldn't believe the only way I found this Quality Inn was by other properties in town being full. It should have been my first choice and forever more will be when I am visiting Danville, KY.

If I must enter any caveat at all, it's one that will only be applicable for less than a month from the date I am writing this (May 15, 2011 -- and I just left the hotel less than 48 hours ago). Up until sometime in April 2011, this hotel was a Holiday Inn Express. Appears to me that all of the interior renovations are complete. They are still working on a few minor exterior renovations and one major renovation -- none of which were any inconvenience or bother during my stay. The major renovation is the pool. It is closed for resurfacing and the fence around it is being rebuilt. The manager and I chatted about it one day as I returned to my room for the evening. The goal is to have it open by Memorial Day but there's been a lot of rain in that part of KY so they may run a bit behind schedule on that. So if you are booking a room here between now and, I'd say, mid-June of 2011 and a pool is of supreme importance to you, ask about that before booking. The manager is super sharp and meticulous. I'm certain the pool will be gorgeous upon completion of repairs.

I have to admit, after reading the reviews I was hesitant to stay here. I am so picky with hotels that I always try to stay at some other form of lodging like a vacation rental. However, it was a last minute stay- I have to tell you, this place was surprisingly quiet (well it was a Monday night) and the room (KING) was the most spacious one I was ever in. The hotel is tucked on the edge of town, in a quiet area. We stayed on the second floor where I was told *no pets were allowed* So if the sounds of a yippy dog barking in the next room or down the hall annoys you then stay on the 2nd floor at this place because I didn't hear anything! Naturally we ran the air conditioning because the room was warm and stuffy and the unit was somewhat noisy like most hotel rooms but not once did I hear anyone else's tv going or doors slamming in the hallway (that kind of irritating noise) Now the staff, well thats a different story. My boyfriend had to ask something at the front desk twice and both times he was kept waiting while the two employees there laughed and chit chatted with each other. I encountered the same thing when I was first checking in- there were three people ahead of me and we all stood around while one employee was on the phone and another employee seemed to walk around aimlessly behind the desk- ????? I waited about fifteen minutes until I was able to check in.
I was a bit disappointed that the pool (outside) was not working. Even though it was at the end of April, it was very hot outside - it would've been nice to been able to use it.

I have stayed at this hotel in the past, and have considered it to be a good value for the money, for an interior corridor motel. But this stay was bad from the moment I walked into the lobby. It was early evening, and there was no one working at the front desk. After waiting about five minutes I decide to call there phone number, and as soon as the front desk phone rings, a rather frazzled looking desk clerk comes runnung around the corner, and finally proceeds to check me in. All goes well for a while untill a couple of hours later when I'm laying in bed in my room when Someone opens the door to my room and proceeds to walk in. I was horrified and they were embarressed beyond belief. Apparently the same frazzled clerk that checked me in, forgot what room she had put me in, and issued my room to another couple as well. I immediately walked up to the front desk to complain, and to make matters worse, once I got back to my room my key no longer worked. I had to once again return to the frazzled desk clerk to get a new key to get back into my room. Never once durring this whole event did the front desk clerk say so much as "I'm Sorry". This is just unacceptable.