Someone forwarded me several negative reviews of the
Super 8 motel in Russell, Kansas--just off I-70. I
couldn't believe what I read--dirty, impolite, bad service.
I'm a contractor who did several weeks of work in and
around Russell in fall of 2004, using the Russell Super
8 as my home-away-from-home. Sometimes I'd stay several nights in a row, sometimes only one.
I found all aspects of their service to be top-notch--rooms clean, service friendly and responsive, etc. I often witnessed interactions of their personnel with other guests--same consistent courtesy and helpfulness.
For me, detailed weather information over internet is
particularly important, so I used their wireless service. When some rooms in the motel had weak signal, they moved me to a better room--no problem. On my next visit, they had installed another router that covered the problem rooms.
My work keeps me in motels, so I see great variations
in quality. The Russell Super 8 is one of the best.

My family and I travel back and forth from CO. to Kansas City several times a year. Our decision was based on staying at this motel mainly because of the staff, cleanliness and professionalism of the manager. My family was always treated like family. The rooms were clean, with the nicest, friendliest maids, always greeting us with a smile and asking if there was anything we needed.

Our complaint the last time we traveled thru Russell we made our reservations as usual, thru the 800 #. Upon our arrival we found the motel in disarray, filthy dirty, stinky and unfriendly. We arrived later than normal. My husband and I when we went to check in were greeted by a man wearing only his underwear and a T-shirt. He was yawning and came from a back room. First of all our reservations could not be found. He was at a total loss as what to do to get us to our rooms. He demanded we pay cash for our rooms. Our first insticnt was to leave but the children were tired and so were we. We finally headed for our rooms. When we opened the door the we found the room occupied by other people. We went down and was sent to another room. The manager/desk clerk, was not friendly. He was sarcastic and ignorant. We went to another room and that room we found the beds unmade, dirty towels and trash all over the room. That was the final straw. We asked for our money back. At first we were refused our money back until my husband showed him the pictures he had taken of the room showing the filthy condition it was in. We asked what happened to the other manager and staff and were told they had been replaced and he was the owner. At this point my husband DEMANDED out money back or he was calling the police. The owner advised us he didn't want that to happen as the police had been called before with complaints.

My question is this??? SUPER 8, WHAT ARE YOU TRYING TO PROVE BY SELLING YOUR NAME TO THESE TYPE OF OWNERS???? Are you proud of what these motels are being turned into??? We will NEVER stay at a Super 8 again!!! They not only lost our business in Russell, but Super 8 has lost our business all over the country.

I had a guaranteed reservation at this hotel and was denied a room without even an apology. After contacting Super 8 for months regarding getting compensated for being denied the room (they promised me that I should and would) they did nothing and finally refused to even attempt to. I was told multiple different stories and finally told that too much time had elapsed after I contacted them multiple times and they failed to do anything as they promised. DO NOT TRUST any Super 8 reservation!!

Super 8 was okay for an older hotel. The clerk was somewhat friendly.
Definitely not Texas type of hospitality in Kansas.