My family and I spent 4 consecutive nights in this hotel. We should have checked out early and found another Hotel. I have stayed in many hotels including Hampton Inns and have never complained. I stayed in a Hampton Inn the previous night in Columbia and had a great expierence. The staff at this Manhattan hotel were unfriendly and unprofessional (excluding one houskeeper). The lobby was under construction and the tempory desk was left unattended more often than not we had to wait or go looking for assistance . The cleanliness of this hotel was very poor. We requested a handicap bathroom and was given a room where the door got hung up on the carpet and would only open aprox 24 inches, while trying to walk around the door my 80 yr old mother got a very serious skin tear (from a door latch that was sticking out to far) on her arm requiring medical attention that is still being treated almost 2 weeks later. We reported this to the management she did not even approach us but raised her voice from across the desk and stated "I know exactly what you are talking about we had the problem with another door" she sent maintence up(in a timely manner). The maintence man removed the door left the room, later we passed him sawing and sanding off the door at the entrance that same door was later rehung. He also filed down the door latch (the metal shavings were left on the floor) that was unsafely sticking out aprox 1/2 inch it did not fix the problem.The door opened after the repair but the latch still stuck out and was sharp. NOTE the door latch plates all over the building were all ill fitted, sticking with sharp edgest. My mother actually the last did a similar thing with a downstairs door. The housekeeper was the only one who aplogized for the injury and asked if my mother was ok after cleaning up the bloody towells. The mananger never once talked to us after we requested someone fix the door, never asked or checked to see if repairs were completed, never inquired about my mothers injury to my knowledge never did an incident report. I was prepared to discuss my frustration with her on checkout.The manager checked us out at a temporary cash register outside the cafeteria. She never asked how was our stay was. During the checkout a disgruntled employee approached her and statrted complaining about another employee. The manager let her complain did nothing to stop her rant. I would like to add their was another customer who shared the pool and hot tub who was also dissatisfied with her stay due to a broken hot tub nob and the unprofessionailism of the staff. I cannot see this hotel staying in buisness if they continue in this fashion.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC