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Comfort Inn Kansas City: Traveller Reviews

2.0 of 5
234 N. 78th St., Kansas City, KS 66112-2902
Hotel amenities
Comfort Inn Kansas City
Ranked #10 of 19 hotels in Kansas City
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    6
    9
    7
    1
    4
Date Rating
Hendersonville, TN
Contributor
19 reviews 19 reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“OK Enroute Stop”
3 of 5 stars Reviewed 18 September 2010
1
person found this review helpful

We stayed at this facility on the first night of a three week trip, after a very long drive. Severe thunderstorm and tornado warnings were out for the area just north of the city, and in the night heavy rain occurred. Our room was on one of the two sides most exposed to the storm and there was leakage around the windows. In our case it was not too bad, but other guests experienced more severe leakage. The room was spacious, but a little outdated. Rooms were acceptably clean, and, other than the storms, were fairly quiet. Breakfast was adequate. For just a one night quick stopover we found this the best of the Kansas City hotels we have stayed at. We cannot advise regarding longer stays.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rennoc91 about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnkc, Webmaster at Comfort Inn Kansas City, responded to this review
5 February 2011
Dear Guest,

Thank you for choosing Comfort Inn Kansas City for your recent stay in our area. Sounds like you stayed with us during a very rough time weather wise. I am glad that you were able to get here.

Thank you for taking the time to give us a review, it is very much appreciated. Upon the receipt of your review the following step was taken:

• The maintenance staff was advised about the leakage around the windows and asked to look into it.

I hope that the next time you visit in our area, you will once again choose to stay at Comfort Inn Kansas City. I think you will be very pleased.

Sincerely,
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boston, ma
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Wouldn't stay again on business”
3 of 5 stars Reviewed 9 August 2010
1
person found this review helpful

I was disappointed with this Comfort Inn given the reviews. The rooms were cleaned, and the bed fairly comfortable, but you should be able to expect this from a Comfort Inn. My room had an odd smell to it, so I had to open the window AND have the AC on. The room was also really dark. It did have free wireless, which was a nice perk. The "fitness room" was just gross, one sad little bike and a sad little treadmill that shook upon use. The pool was a weird shade of mint green. The free breakfast didn't even include eggs (besides hard boiled ones), just sausage gravy, biscuits and waffles - no real healthy options. It's also nowhere near downtown. I *might stay here again, if I were just looking for a cheap room to crash in for a night or two. Business travelers, stay away!

  • Stayed August 2010, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask spanish_gem about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnkc, Webmaster at Comfort Inn Kansas City, responded to this review
5 February 2011
Dear Guest,

Thank you for choosing Comfort Inn Kansas City for your recent stay in our area. I am glad that you were able to enjoy the free wireless internet.

Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken:

1) The maintenance staff was informed of the weird smell which you experienced in the room which was assigned to you and asked to look into it and eliminate it.

2) The maintenance staff received extra training concerning what is expected of them in the upkeep of the fitness room and the pool.

3) The breakfast staff received extra training in presenting a proper breakfast for our valued guests.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Inn Kansas City. I think you will be greatly pleased.

Sincerely,
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midwest
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Will never stay again.”
2 of 5 stars Reviewed 28 June 2010

We checked in on Friday evening with reservations. The woman working the front desk was really rude, and kept yelling at the maintence man and told us "you'll just have to wait a minute" before walking off to yell at him some more. We got up to our room to find that someone had turned the thermostat to low heat on a 90 degree day, so it was like walking into the pit of hell. When we complained about that it was mentioned we were the fourth room that day to complain about having their heater turned on. We went to adjust it ourselves and found that the knob to control hot and cold was broken. The maintence man did come up and fix that.

Later that evening we spoke with the male night clerk who was the only staff member who seemed helpful and friendly our entire stay. He was able to give us directions to a nearby laundry mat to wash my daughters uniform, and to the Legends mall.

The pros of staying at this motel were that it was close to the mall, and where we needed to be. The beds were comfortable, and the breakfast offered a lot of choices.

My gripes about the stay, besides the broken air conditioning, and a majority of rude staff members would be: I was bit by a spider during my stay (the bite showed up Saturday morning and I had it checked out by a doctor upon returning home), the blow dryer in our room was broken, and I had called ahead to request a refridgerator for my mom's insulin (the website says they are available in some rooms). There was no fridge when we checked in (thank goodness we had brought coolers) and and the front desk lady told me they didn't have any at all and she wasn't sure why other staff kept saying they were available.

  • Stayed June 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask imsotired77 about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnkc, Webmaster at Comfort Inn Kansas City, responded to this review
5 February 2011
Dear Guest,

Thank you for choosing Comfort Inn Kansas City for your recent stay in our area. I am glad that the location was a convenient one for you in visiting the mall. I am so sorry about your spider bite, that must have been painful. I am so sorry about the mixup with your mother’s insulin and so thankful you had coolers.

Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken:

1) The management staff and registration staff received extra training in their responsibility to know what is being advertised on the website and being sure that it reflects what is actually available.

2) The management staff and registration staff received extra training in the courteous manner in which they are expected to treat our valued guests.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Inn Kansas City. I think you will be greatly pleased.

Sincerely,
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Lincoln, Nebraska
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Great Place to stay!”
5 of 5 stars Reviewed 28 May 2010

Great place to stay with children. Nice indoor pool close to rooms, quiet location, close the the Legends Mall, Great Wolfe Lodge, Speedway track and more, about a 5-10 min easy drive. Great breakfast with waffles, biscuits, juice, etc. Rooms are incredibly clean and quiet. Staff is very friendly. Price was incredible also.

  • Stayed May 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mitchell1701 about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vrkc, General Manager at Comfort Inn Kansas City, responded to this review
31 May 2010
Thank you for your kind comments and we appreciate your feedback on your stay. We hope to see you again in the future.

Thank You Once Again,
Steve R.
GM
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Connecticut
1 review
“Updated Comfort Inn with a very friendly staff”
4 of 5 stars Reviewed 5 April 2010

The hotel has recently been updated with new carpet and furniture. I have stayed at this location a lot for work and the updates have made a big improvement with the rooms. The hotel doesn't have much directly next to it except for a BP gas station, however it is only minutes away from the Legends shops and restaurants.

  • Stayed March 2010, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask VHConnecticut about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Inn Kansas City

  • Kansas City Comfort Inn
Address: 234 N. 78th St., Kansas City, KS 66112-2902
Price range (per night):* 77 AUD - 109 AUD

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