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Comfort Inn Kansas City: Traveller Reviews

2.0 of 5
234 N. 78th St., Kansas City, KS 66112-2902
Hotel amenities
Comfort Inn Kansas City
Ranked #10 of 19 hotels in Kansas City
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
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Date Rating
Wentzville, Missouri
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Gross hotel room”
1 of 5 stars Reviewed 14 November 2011

The room was very unclean. The pool was small, but nice and breakfast was good. But, I will never stay here again. Management discounted our room and apologized. But, I've never stayed in a room so disgusting...hairs from the last guests by the in-room coffee machine and pajama bottoms from the last guest left in the bed. I hope to never again climb into a feel someone's dirty pajama pants with my toes....Disgusting!!!!!

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnkc, Webmaster at Comfort Inn Kansas City, responded to this review
30 November 2011
Dear Guest,

Thank you for choosing Comfort Inn Kansas City for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Management received my personal commendation for the courteous way in which they treated you, our valued guest.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

We take our reviews very seriously. I hope that the next time you visit our area, you will once again choose to stay at Comfort Inn Kansas City. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Good, not great motel. Incredibly friendly staff.”
4 of 5 stars Reviewed 26 September 2011

This is a standard class Comfort Inn. Decent pool. Decent hot breakfast. Nothing too crazy or outstanding about the rooms. I'd stay again, but it's not like some kind of fancy motel that makes it notable. (It makes a great motel if you're looking for a cheaper place than the racetrack motels for Ren Fest or a concert in Bonner Springs.)

The nice thing about this Comfort Inn was the staff. The lady at the night desk for check-ins was friendly and courteous to the point where, from the vantage of the hottub, I swear that some guests down for the car show were coming to the lobby just to chat with her. We had a wonderful experience because of her and the other staff's friendly attitude.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jonceramic about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Interesting to say the least...”
3 of 5 stars Reviewed 22 July 2011

I booked this online using my Significant Organization discount which meant we got a pretty good deal on an accessible King Suite for four nights. I have rheumatoid arthritis and definitely need the accessible room. The room was quite nice but beastly hot and clearly not accessible. In fact, it had a jetted tub so tall that it would have been completely inaccessible to me. Plus, there was no fan in the bathroom which I found odd. Right away, we realized the air conditioner was broken, not cooling, and it had leaked all over the floor soaking the carpet in front and to the sides of the bed. Front desk clerk, Angie, I believe, apologized and said that they aren't accessible and doesn't know why they put that on the website. Great! She had another king suite available with a Jacuzzi tub (which I couldn't get in to) but at least the air worked and it had a shower I could use. So we moved rooms.

Room #2 also had no fan in the bathroom but, hallelujah, the air worked and we were in the middle of a horrible heat wave. The elevator on the other hand, was horribly hot, like a miniature oven. Something else to note is that the pool is so tiny you almost can't believe it. In fact, the sign on the wall says the max. occupancy for the pool /spa (whirlpool is a bricked off corner of the pool) is 8 - yes 8. If you are looking to hang out in the pool - this isn't the place.

Next morning, we talked to Fran at the front desk - I asked if there were any truly accessible suites available but the only handicapped room they had was a queen room. We were traveling alone without our kids and really wanted a King suite but I didn't want to pay more for a jacuzzi we weren't using. We pulled out the Travel Buddy to look for another hotel and she saw we had it and told us there was a coupon in there she could honor for the queen room. We looked at it and it was a very nice room. I asked her if she could just honor the lower price for room #2 so we didn't have to move again but she said no. So, move #3 ensued.

Room #3 was very nice and actually handicapped accessible for the most part. It was just disappointing to be in a regular queen room instead of being able to relax in a suite. The bed was nice though and I had a decent night's sleep. The room darkening shades are really nice in that regard.

There wasn't anything really wrong with the hotel - it's just a cheap, decent night's sleep. We would have moved hotels in a heartbeat if the girls at the front desk hadn't been so nice. They are really the reason we stayed on past the first day. You could tell they were trying to do what they could to help and they were just plain friendly.

The thing that really bothered us was that there are signs clearly stating that the front door is available only with a key card after 9pm. Every night we came in well after nine, more like the wee hours of the morning, and that was never the case. The door was always open. Plus, very odd for a hotel, none of the rooms we were in had fans in the bathroom. It would have been nice. Also, there was a major feral cat problem out in the parking lot - a little bit strange.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mamabulldog about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnkc, Webmaster at Comfort Inn Kansas City, responded to this review
17 September 2011
Dear Guest,

Thank you for choosing Comfort Inn Kansas City for your recent stay in our area. Thank you for the kind things you said about the girls at our front desk. I would have expected nothing less from them, but it was very nice to hear.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• The girls working at the front desk were informed of your comments about them and received our commendation.

• The management was approached about the ADA laws concerning accessible rooms and areas.

• Maintenance was informed of the problem you experienced with the A’C in the room first assigned to you and instructed to see to its repair or replacement.

• Management and maintenance were approached about the problem of feral cats in the parking lot and instructed to see to the elimination of the problem.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Inn Kansas City. We look forward to welcoming you back.

Sincerely,
Hotel Manager.
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Westville, Oklahoma
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Friendly Staff and Clean Rooms + 3 Queen Beds in Room!!!!”
4 of 5 stars Reviewed 22 June 2011
1
person found this review helpful

When traveling with a family it is always hard to find a room that sleeps more than 4. This is the place to help with that problem. The room had 3 Queen Size beds. The only downside was the bathroom/dressing area. There wasn't a well lit mirror area in the room where someone else could get ready while the bathroom was occupied.
The room was L shaped so 1 bed couldn't see a television but it was just fine because we just needed it for sleeping not laying around to watch television!

The AC worked especially well which made my husband and son happy. The breakfast is your normal expanded continental breakfast with cereal, muffins, waffles, toast, biscuits, gravy, scrambled eggs, fruit, etc...

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask okieteacher about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hendersonville, TN
Contributor
19 reviews 19 reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“OK Enroute Stop”
3 of 5 stars Reviewed 18 September 2010
1
person found this review helpful

We stayed at this facility on the first night of a three week trip, after a very long drive. Severe thunderstorm and tornado warnings were out for the area just north of the city, and in the night heavy rain occurred. Our room was on one of the two sides most exposed to the storm and there was leakage around the windows. In our case it was not too bad, but other guests experienced more severe leakage. The room was spacious, but a little outdated. Rooms were acceptably clean, and, other than the storms, were fairly quiet. Breakfast was adequate. For just a one night quick stopover we found this the best of the Kansas City hotels we have stayed at. We cannot advise regarding longer stays.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rennoc91 about Comfort Inn Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinnkc, Webmaster at Comfort Inn Kansas City, responded to this review
5 February 2011
Dear Guest,

Thank you for choosing Comfort Inn Kansas City for your recent stay in our area. Sounds like you stayed with us during a very rough time weather wise. I am glad that you were able to get here.

Thank you for taking the time to give us a review, it is very much appreciated. Upon the receipt of your review the following step was taken:

• The maintenance staff was advised about the leakage around the windows and asked to look into it.

I hope that the next time you visit in our area, you will once again choose to stay at Comfort Inn Kansas City. I think you will be very pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Inn Kansas City

  • Kansas City Comfort Inn
Address: 234 N. 78th St., Kansas City, KS 66112-2902
Price range (per night):* 77 AUD - 109 AUD

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