While we were out of our room, we had items stolen from our room, including irreplacable jewlery. We were told we would not be charged for our room, but were. We still have not heard anything from the manager, who said he would call the next day with information. It has now been one week. We did file a police report, but the hotel has not taken any responsibility for the stolen items. The only other key to access our room was housekeeping. We WILL NOT stay here again, although our first experience was pleasant, our return visit was very unpleasant.
- Best Western Kansas City
- Kansas City Best Western
