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Great Wolf Lodge: Traveller Reviews

3.0 of 5
10401 Cabela Drive, Kansas City, KS 66111
Hotel amenities
Ranked #9 of 18 hotels in Kansas City
3.0 of 5 stars 301 Reviews
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301 reviews from our community

What travellers say about this hotel
  • Water park(23)
  • Very nice(5)
  • Breakfast buffet(5)
  • Lazy river(5)
  • Indoor waterpark(4)
  • Queen beds(4)
  • Magiquest game(3)
  • Resort fee(3)
  • Story time(3)
  • Kid cabin(3)
Traveller rating
    66
    88
    52
    58
    37
Only show reviews for Family (184) | Couples (5) | Business (3)
Date Rating
Aidan03
Paola
1 review
“Get a decent mattress”
2 of 5 stars Reviewed 16 August 2010

We rented three rooms for two nights. We had stayed in the same Lodge two years ago. However, this time the mattresses were so wore out they actually sagged in the middle. You get a good mattress even a discount hotel. Carpeting needs streached, cleaned and updated. For what you pay for the room it should be much more comfortable place to sleep. Children running upstairs could be heard and sounded like they could come through the floor. The 10:00 clock show did not happen. We waited around for it and then found out it was canceled due to a power outage the following night. But no sign had been placed on the clock. Disappointment for the kids. I found the water park itself to be very nice. The help was also very pleasant.

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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papa7001
Wichita, Kansas
1 review
“NEEDS UPDATING. . . .OVERPRICED!!!”
1 of 5 stars Reviewed 16 August 2010

Beds are terrible!!!! Feel like they are 20 years old .. and well {over}used!! Televisions in rooms way outdated . .VCRs . .no \DVD players/no flatscreens. Carpets dirty, rooms smell. Water Park access via TWO small and SLOW elevators is absurd. For nearly $600 per night . . .way overpriced. Cost of other things for children . .especially the "wand" game . . .outrageous! Can't check in unitl well after 4pm . .MUST be out by 11AM . . . .

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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raycincyben
Nebraska
Senior Reviewer
6 reviews
3 helpful votes
“No need to go again.”
3 of 5 stars Reviewed 9 August 2010

We had heard from other families that have gone, that Great Wolf Lodge was a fantastic water park and place to stay. We decided to go and check it out for ourselves. Was it worth going?....Probably. Will we go again?....Probably not.

By all descriptions, it seems like there is plenty of water adventure for the family, but after an hour it seems pretty dull. Granted it is geared towards kids, but honestly, how long can you spray yourself with a water valve? The slides were less than 30 second rides and the staff was inconsistent about the height guidelines for riding. (Very frustrating).

Our room was fine, it was clean and had plenty of room. The internet connection was not very good and the beds were poor.

The location was a plus. Restraunts were close by and Legends was great shopping.

Overall: Overrated and overpriced for what we received. Also, a lot of things that are advertised as complimentary are hidden in the "resort fee".

  • Stayed August 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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jde196198
Des Moines, Iowa
2 reviews
1 helpful vote
“CHECK FOR BED BUGS”
1 of 5 stars Reviewed 4 August 2010
1
person found this review helpful

Will never stay there again....in all my years I have never seen a bed bug until our night at Great wolf lodge. We stopped at this hotel as it was half way point before continuing on our vacation wasted a whole day of our vacation due to ther bed bug problem. It made the rest of the vacation uncomfortable as we were staying in other hotels. BAD EXPERIENCE

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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GWL Management, General Manager at Great Wolf Lodge, responded to this review
5 August 2010
Thank you for taking the time to tell us about your recent stay at Great Wolf Lodge – Kansas City. I am very sorry to hear about your experience. The health and safety of our guests and employees is always our top priority and we work hard to achieve that every day.

Unfortunately, bed bugs are a growing problem in the hospitality industry. Bed bugs are widely considered to be carried by third-party hosts and it is likely that a guest previously staying in the room introduced them to the room environment.

Great Wolf Lodge is committed to the highest standards when it comes to our guests, and we'll continue to meet or exceed industry standards. The resorts have a comprehensive program that includes regular safety inspections by leading extermination service. On the rare occasion that the Lodge has a report or incident, it takes immediate action to clean the room, discard all linens, bedspreads, bed frames, mattresses, box springs and rigorously inspect all surrounding rooms. Pending completed treatment and subsequent inspection by the local health authorities, the room remains out of service for guest use.

If you have additional concerns or would have any additional concerns in the future, please do not hesitate to contact me directly at the Lodge. I would appreciate the opportunity to address them directly.

Thank you,

Karina Addari, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nikki2529
Norman, Oklahoma
2 reviews
2 helpful votes
“After trip kids were sick”
4 of 5 stars Reviewed 19 July 2010
1
person found this review helpful

My family, 2 adults and 2 children age 9 and 14 months, went to the Great Wolf Lodge for the first time July 7th, 2010. I booked the room last minute through the great wolf lodge website. I paid $327 for one night. Check-in is not until 4pm, but the waterpark is open to new guests at 1pm.
We arrived at the hotel around 2pm and checked in. We were told that our room was not yet available, but we were given wrist bands to enter the water park on the 1st floor. Upon arrival I was impressed. The outside of the hotel was nice and well kept. The entire inside of the hotel was very kid friendly. Everything looked great!
We entered the waterpark and spent most of the afternoon. The waterpark was great. Everyone had a great time. After 4pm we were able to check into our room. We immediately went to take a shower and noticed that the water was not draining properly through the drain. Water was backing up into the bathtub and by the time you were done with your shower there was about 2 inches of water in the tub. Grose.
The sink was the same way when we went to brush our teeth. By the time you finished brushing your teeth the entire sink was full of water.
The rest of the room was neat and clean. For the amount of money paid I was not impressed.
We only stayed one night and then returned home. Two days later, my son 9 yrs, started complaining about his ear. I took him to the doctor and he had what the doctor called "swimmers ear" and was given some anti-biotic drops. Then my daughter, 14 months, started having diarrhea that lasted a few days causing her to break out in a diaper rash. I took her to the doctor and the doctor said most likely my daughter had swallowed contaminated water from the pools in the waterpark and was given medicine.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Great Wolf Lodge Also Known As

  • Great Wolf Hotel
  • Great Wolf Lodge Kansas City
  • Great Wolf Kansas City
Address: 10401 Cabela Drive, Kansas City, KS 66111

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