We just got back from staying at the hotel and for the cost I was expecting the hotel to be much nicer.
Our room had many things wrong with it. The couch cushions on the pull out sofa were ripped. The buttons on the front of the old box TV were pushed in and didn't work. The TV channels (the few that we actually got) were static and blurry. The wall outlets on the highest counter were installed incorrectly and didn't work. Our coffee pot was broken and missing pieces.
The pool was also rundown. On the family hot tub all of the rocks on the sides were cracked and pulling away from the ground, the waterfall into the hot tub was not working, the jets in the hot tub were not working either, and the control box over the hot tub was rusting and in need of repair-probably why the jets and waterfall were broken. The hot tub water was also cold. The waterslides were filthy, they were covered in scum, like slimy nasty-haven't been cleaned in a long time filthy. The rope net over the log pad walk was also falling apart, not like just ripped yesterday either-like broke a year ago and the hotel is going to wait as long as long as possible to put any money into the upkeep of the hotel-broken. More then 1/2 of the net was ripped and shredded.
And to top things off-during our stay one of the other guests at the hotel stole my shoes and dirty underware from the pool. Talk about creepy. I guess that's my fault...but on top of what we paid for the stay, paying $10 for a locker was a bit much-the lockers should be included in the cost of the stay at the hotel. They nickel and dime you for every little thing.
We were let down by our stay at the hotel...and if management doesn't start putting money into replacing things that need to be fixed and replaced they are going to lose a lot of customers. Were had planned on returning in both February and March of this year for our kids birthdays-but after staying at the hotel have changed our minds.

Just got back today from the Wolf. Kids love it - Maji game and water park really are cool. Even though the hotel was packed, restaurant not crowded. Just not enough people working, food below average. The worse is the snack bar in the pool area. Takes a long time to get food and usually everything is cold - I mean how hard is it to microwave a pretzel. This place is expensive - we speant 2100 over 3 days for a family of seven. People try hard here I just think they need more folks working during busy times - if you can get past all this, kids love it and thats what most important.

We have been to the Great Wolf Lodge many times and it is always a fun time. You can escape and feel like you are on a vacation but really you are close to home. They are very kid friendly. From the restaurants to the rooms they are made for families. We get a suite with a loft since we have four kids. Usually we can find a discount out there that helps the cost. The loft can get warm but they always bring a fan in if needed for us. The wand game the kids play makes them feel like Harry Potter is alive! The guards are very nice and the thing I appreciate the most is they are very watchful, always professional. Seems like there are negative reviews posted but I have stayed here with my family and a large group of kids with three rooms and each visit has went well.

We were disapointed with the freezing temps in the water area. Our kids still had fun but had to take breaks to warm up. Our room was showing wear such as stained carpet, a non-working remote, and dirty tile. For the huge price tag we expected to be impressed.