Plenty of room and a nice clean pool. Rooms are dated but generally clean.... A few cobwebs on the corner and one pillow with a gross stain.
Checking in... Guy st the desk stared st us from another room and made us wait 10 min before he came to check us in.
Our family group was planning to use a large gathering room... But found a water leak ( soaked carpet) and a really musty smell.
When my wife talked to Diane at the front desk... My wife was told to go and look for the housekeeping person... To keep an eye out for her. Seriously? What kind of customer service is that? After talking to this person at the front desk again, I was told that my wife misunderstood. I can look past a lot... But a hotel front desk person that interrupts every sentence I try to say, then tells me to "come on" when I stayed my dissatisfaction with her approach to customer service?
Look elsewhere for a place to stay in okoboji... There are many nice places. I will be looking elsewhere next time.
- Arrowwood Hotel Okoboji
