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AmericInn Lodge & Suites Muscatine: Traveller Reviews

2.0 of 5
3115 Hwy 61 North, Muscatine, IA 52761
Hotel amenities
AmericInn Lodge & Suites Muscatine
Ranked #5 of 7 hotels in Muscatine
3.5 of 5 stars 14 Reviews
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14 reviews from our community

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Traveller rating
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Date Rating
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“GOOD PRICES AND CLEAN”
3 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

I had a sudden death in family and had to fly in to Muscatine, I was able to get a great special rate for funeral stay of $65 a night. I was pleased ! Very clean and the rooms are nice! I The staff is great! This place has a huge indoor pool! Very nice for the kids ! I would recommend this
place to everyone .

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
24 reviews 24 reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“Quite - Clean”
4 of 5 stars Reviewed 17 August 2011

Vacancy was the first reason to select this Regional Chain. Lobby was warm but room air was sufficient. Furniture and fixtures look original from this 1990's built hotel. Check in was very pleasant and recommendation for restaurant was a good choice. A little more TLC would get this location back to the AmericInn quality.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscatine, Iowa
1 review
“Pity the desk clerk...”
2 of 5 stars Reviewed 18 July 2010

The hotel is easy to find and it's conveniently located next to Walmart and a gas station. But the hotel is seriously understaffed. The breakfast was a disaster both mornings we were at the hotel. ONE poor young lady was responsible for watching the check out and check in desk while at the same time monitoring the breakfast bar. She ran out of coffee and nearly everything else. There was nothing but gravy at the "make your own" egg and sausage biscuit bar. She kept running from the desk to customers waiting to check out while simultaneously refilling breakfast items that had run out. She couldn't possibly keep up. What is the management of this hotel thinking??? It's this kind of poor service will keep customers away.

The first room we were assigned was cooled to somewhere in the area of 78 degrees. That beat the 95 degree temps outside to be sure, but still it was a little stuffy. The room's AC unit was set on "high cool" and that was as low as it would go. So we called the desk to ask if the problem could be remedied. The maintenance person happened to be in the building so he was dispatched to inform us, "Yep, it's hot in here and there nothing we can do about it." So we were moved to another room where the AC actually worked. The desk clerk said she had lots of open rooms we could choose from. Hmmmmmmm.................I wouldn't think that would be music to the ears of management.

Anyway, in addition to the hot room, the lobby was cooled to around 80 degrees--much warmer Sunday morning than the great out of doors. Evidently heat also rises at the AmericInn as the upper hallway adjacent to the two-story lobby was HOT. Graced by a HUGE industrial-grade blower that not only blocked the hallway (fire regulations anyone??), but also packed the kind of punch a farmer might welcome in the hog confinement on one of those hot Iowa summer days. If any guests were unfortunate enough to be assigned a room up wind from this contraption, they would do well to hang on to all personal belongings and small children. if when exiting the elevator, you happen to be wearing jewelry, loose-fitting clothing, or head gear of any kind beware! This baby MOVES AIR. I'm guessing more than one guest was relieved of a wig or toupee as the elevator doors opened.

The service people who cleaned the rooms were very pleasant as was the over-worked and under-staffed desk attendants. It appears that the hotel suffers from lack of managerial insight. One person can't simultaneously work the check out desk in the morning and maintain any kind of service in the breakfasts area.

P.S. If you are just looking for a good cup of coffee in the morning, the gas station next door has it quick, cheap and easily available.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Daniela Jacobs, Manager at AmericInn Lodge & Suites Muscatine, responded to this review
24 February 2011
Dear Sir,

As the new manager of the property, I would like to take the opportunity to apologize for your stay last summer. As I was not at the property at the time of this occurance, I cannot explain nor will I make any excuses for what happened. What I can do, is tell you that with a new team in place that many things have changed at the property. We at the AmericInn in Muscatine, would like to invite you to return and see the changes that have been made. We would love for you to have a new experience with us, and offer your opinion. Thank-you for taking the time to write this letter. As with all things, no improvements can be made unless the short comings are made known. We appreciate your honesty in helping us to improve.
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“Not recommended, unless you just want a clean room to sleep.”
2 of 5 stars Reviewed 2 July 2010

I went into the fitness room (very small with only 2 items: treadmill & bike), and the room was as hot as outside - too hot to use. I asked at front desk & she said something like, we need to repair the AC. Very disappointing, since I had read a review on tripadvisor that there was agood fitness room - 2 items doesn't make a good fitness room & not AC made what little that was there unusable.

I saw the waffle iron upon checkin & was looking forward to getting one the next day, but the when I went to make one, the iron was not working. A sign would have been helpful.

The room was clean, so if that's all you want, you can stay, but I'm not going back - poorly managed & facilities not keep in repair.

  • Stayed June 2010, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Daniela Jacobs, Manager at AmericInn Lodge & Suites Muscatine, responded to this review
8 March 2011
Thank you for sharing your comments regarding your recent stay at the AmericInn of Muscatine. Our top priority is creating an environment in which our guests can relax, renew and recharge. We are truly sorry that your experience did not meet your expectations; please accept our apologies for any inconvenience you experienced during your stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations.

Again, we apologize for any inconvenience which you experienced. We hope you will allow us the opportunity to meet or exceed your expectations on your next visit to Muscatine, Iowa. We are dedicated to providing the highest standards of service for our guest and we can assure you we will do everything we can to make your stay a comfortable and happy one. We look forward to serving you again in the future and will once again say, "Welcome to the end of the day”.

Regards,
The AmericInn Staff,
Muscatine, Iowa
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Naperville, IL
Top Contributor
51 reviews 51 reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
“Average hotel - good and bad”
3 of 5 stars Reviewed 2 July 2010
1
person found this review helpful

We stayed in this hotel with a soccer team of teenagers in late June. We tried to check in around 3:30 on Saturday (check in was 3 or later) but our room was not ready. We waited in the lobby, which was about 85 degrees as the air conditioner was not working (and it did not work Friday, Saturday or Sunday when we left). When we finally checked in a around 5, OUR room was clean and nice and the A/C worked well. The free wireless internet was fast and easy to log into. The staff overall was friendly but very short-handed with everyone out on vacation. Breakfasts were free but quantities of food were limited and the coffee was not good. Others in our group had bad experiences - two had poor A/C, 1 had a clogged toilet when they checked in, two had moldy-smelling rooms, so overall it would be hard to recommend this hotel and I would not stay there again. Having said all this, when we checked out, they did reduce our hotel bill, even though we did not ask for this, and the staff again, was very friendly. There is a Walmart right next door and there are restaurants nearby. So it is possible to get a good room. Maybe if they did some maintenace on the A/C, etc. the hotel would be acceptable in the future?

  • Stayed June 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about AmericInn Lodge & Suites Muscatine

  • Americinn Hotel Muscatine
Address: 3115 Hwy 61 North, Muscatine, IA 52761
Price range (per night):* 80 AUD - 137 AUD

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