We planned an overnight getaway to chase away the cabin fever. Upon arrival we were very disappointed to learn our room and all the rooms of this type were being remodeled. However, the desk clerk was superb and promptly upgraded us to a jacuzzi suite at no additional charge. I rarely encounter such excellence in customer service. The hotel was a former Heartland Inn (a midwest chain) and while not bargain basement it certainly was more basic than most. The bathroom is smallish, linens and towels on par for the price level, but the bed was very nice. The indoor pool was average for a hotel but exceptionally clean and warm- we enjoyed it very much. The included breakfast featured make your own waffles and other basic breakfast items- no meat, however, and breakfast ends promptly at 9am. Upon checkout the general manager thanked us for our visit and I praised him for empowering his staff to deliver top level customer service.
- Heartland Hotel Bettendorf
