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Comfort Inn & Suites Warsaw: Traveller Reviews

2.5 of 5
3328 East Center Street, Warsaw, IN 46580 (Formerly Hampton Inn and Suites Warsaw)
Hotel amenities
Comfort Inn & Suites Warsaw
Ranked #1 of 7 hotels in Warsaw
4.0 of 5 stars 12 Reviews
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12 reviews from our community

    Trip type
Traveller rating
    4
    1
    6
    1
    0
Date Rating
Delaware, Ohio
Senior Contributor
44 reviews 44 reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
“Two Room Suite was Nice”
3 of 5 stars Reviewed 9 June 2010
1
person found this review helpful

We stayed here for one night in June 2010. Found the property to be decent. I've had bad experiences at other Comfort Inns but this one was better than the typical Comfort Inn. We had a 2 room suite that had a living room, kitchen area and a bedroom. Room was quiet and I enjoyed a good sleep. Property was maintained fairly well. Had a couple of minor problems that were corrected quickly. Liked the room size as we didn't feel cramped into a small room. Breakfast was typical for this type of hotel. Decent selection of items for a quick bite. Coffee wasn't very good but the waffles were good. Overall I was satisfied with my stay and would not hesitate to stay here again in the future.

  • Stayed June 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jake427 about Comfort Inn & Suites Warsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
“Very nice and clean hotel”
5 of 5 stars Reviewed 17 May 2010
1
person found this review helpful

We have enjoyed our stays at this hotel. The staff is very friendly and accommodating. The rooms have always been very clean. When we come and stay usually in one of the suites when we come with our teenagers, and there is always plenty of room. One time we stayed in a suite in which the pull out couch had broken springs at the foot of the bed and the mattress fell in. So we did report it the next morning. We just put the mattress on the floor that night since it was so late. The next time we came 3 months later we requested the same room. There was a brand new pull out couch. One time we did get a room that had a bad cigarette odor and we did need to switch because of asthma allergies. Nothing in life is perfect. So if you need to switch a room when you stay somewhere , report the problem, management is always greatful. Not everyone reports the problems they encounter. So be a good samaritan, report the problem and give the hotel a chance to fix it and don't complain. We have stayed in many places over the last few years, and when we need to report a problem we do, just remember to talk with the manager so the situation can be remedied. We come every 3 months and stay for several nights. The breakfast is very good and the place is worth staying.

  • Stayed May 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask buddy312 about Comfort Inn & Suites Warsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, General Manager at Comfort Inn & Suites Warsaw, responded to this review
20 May 2010
We are thrilled to hear that you enjoyed your recent stay with us. We are glad you were happy with your stay and the services that we provided for you. We like to personally thank you for your review and want you to let us know of any services we can help provide you with in the future. Our company prides itself on customer service and we look forward to seeing you again, hopefully in the near future. We are proud to have your business and appreciate your comments.
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Indiana
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Okay overnight stay”
3 of 5 stars Reviewed 21 March 2010

This location is easy to get to, and in an area with plenty of shopping and restaurants available nearby. The exterior and common areas are also updated and kept up well. The continental breakfast is average, some pastries, biscuits and gravy in a crockpot, and a wafflemaker, and juices and cereals. We were in room 225, which is next to the elevator, and never heard it, but we did have a similar complain as a previous reviewer, that the door seemed busted, and would not latch properly. When shut, there was easily an 2 inch gap between the door and frame, which was very concerning to me, and had I been traveling alone probably would have requested another room.
The room itself was clean enough, the couch is definatley showing some wear though. The bathroom was clean, and a nice size.
I'd stay here again in a similar situation, but would probably not pick this hotel if I was on a lesisure/vacation type trip.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SafireDrms about Comfort Inn & Suites Warsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, General Manager at Comfort Inn & Suites Warsaw, responded to this review
25 March 2010
I’m concerned about the experiences you had at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. Please accept my sincere apology.

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right and what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring.

Again, I want to thank you for taking the time to share your concerns with us. There’s no excuse for anything less than complete guest satisfaction. That’s our goal.

We look forward to serving you again in the near future.
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Indiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Beware of what you are getting”
2 of 5 stars Reviewed 30 December 2009

Outside of building looks fine. Lobby area is big with a nice fireplace and area for breakfast. Rm 223. Room layout was nice. Separate bedroom with 2 double beds with a door (handle was broken) that can close and lock. There is a tv in the room and a desk area. Remote for tv did not work and desk lamp did not work, used a bulb from another lamp in the room to use it. Ceiling fan in the room and it's own thermostat for the room. The bed sheets didn't fit the mattresses in the bedroom and there was even a hole in one set of sheets. There was a very large, gross looking stain on one of the bed comforters. A bathroom, which was pretty large for hotel standards with sink and toliet and bathtub/shower combination. Additional sink area outside the bathroom. Gas fireplace, which we did not attempt to try. Chair/ottoman and Loveseat size couch with sofa bed. Apartment size refridgerator , 2 burner stove top, microwave (handle was very dirty and gross) and fullsize dishwasher. Kitchen cabinets that are stocked with plates and eating utinsels and pots and pans. Dishwasher soap for the dishwasher. Penisula like table with 4 chairs in the kitchen area. Overall the room layout is very nice if you have a larger family or need extra space. We have 2 teens and a 5 year old. This room can accomodate 7 with a rollaway for an extra 10.00. We asked for the rollaway, but sent it back when we saw how dusty the entire frame and mattress was and it smelled very musty. Our 17 yr old son, laid on it and all he felt were the springs, so maybe only suitable in very desperate situations or for someone very small and light. Everything is very worn in this room, couch had tears in the cushion and when sitting on the couch, you sag way down. Pulled sofa sleeper out to sleep on and there was garbadge and other "treasures" left behind under the couch, it hasn't been cleaned. There was a heavy layer of dust on everything and the room smelled musty and it looked as if this room hadn't been rented in a long time. There was food crumbs and dirt all over the kitchen floor. We asked for a manager and when he came, we showed him our concerns. I told him that I had an allergy to dust and he could see the condition of the room. He "agreed" with me. He didn't offer a new room though. I asked if he could send someone to at least clean the kitchen floor and he came back and swept the kitchen floor. I should have asked for a new room or for someone to at least come and clean. I thought that since it was just for one night, I would be okay. However, I woke with an allergy attack and realized that I will need to ask for a different room next time.

Manager took 20.00 off our room as a way to compensate us.

The general upkeep of the hotel was poor. Exercise room and pool area was always lacking towels, which we had to ask for. There is no sanitizer in the exercise room to spray of equipment after using it. Pool water was cool and cloudy. Public bathrooms were dirty.

Breakfast items were fine. I have seen better at Choice hotels and I have seen worse.

We have found by staying at a number of Choice Hotel properties that you just never know what you are going to get. Some have high standards and some don't. This one just doesn't have that "attention to detail" that I like.

  • Stayed December 2009, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ainchsmom3x about Comfort Inn & Suites Warsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, General Manager at Comfort Inn & Suites Warsaw, responded to this review
6 January 2010
I’m concerned that you experienced a few problems with your recent stay with us. I am writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. Please accept my sincere apology.

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right and what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring.

Again, I want to thank you for taking the time to share your concerns with us. There’s no excuse for anything less than complete guest satisfaction. That’s our goal.

We look forward to serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
1 review
“Could do a little more to make it nicer.”
3 of 5 stars Reviewed 14 December 2009

My family and I have stayed here three times this past year. We always stay the same room, and the beds are never clean! The most recent stay we had was Saturday, I pulled back the comforter and there were huge spots all over, and black hair mangled into the fleece blanket...The front desk isn't the friendliest. They are very quiet, and not so welcoming!! The breakfast is decent... All in all, I think housekeeping needs to work on their cleanliness, and the front desk needs to work on their friendliness. We will be back in the future, in hopes that these issues are no longer issues.

  • Stayed December 2009, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Marsh1tk about Comfort Inn & Suites Warsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, Manager at Comfort Inn & Suites Warsaw, responded to this review
17 December 2009
I'm concerned about the experiences you had at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests, because our success is measured by how our guests evaluate our services and facilities. I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right and what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from reoccurring. Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction, that's our goal. We look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Inn & Suites Warsaw

3328 East Center Street, Warsaw, IN 46580 (Formerly Hampton Inn and Suites Warsaw)
Price range (per night):* 104 AUD - 121 AUD

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