As someone who stays in Hampton Inns all over the country quite often, this was a real disappointment.
Check in:
Took all of 45 seconds (who needs polite niceties, when you can just slam someone into a room?). When I requested late check out--not unusual for HHonors Diamond guests traveling for work--the desk agent repeatedly told me how inconvenient it be for them, how they're so new (no idea what that had to do with anything), and that they'd prefer I bring my luggage to the front desk where I could unpack/repack it after my noon meeting the next day. Huh???
The room:
1. For a top floor king, the room was quite small. There's no luggage rack, which means you must use the padded bench at the end of the bed for your bags--the only place to sit, other than at the desk, since the room is missing an armchair or loveseat.
2. There's an ethernet jack in the wall at the desk, but it's been disconnected now that non-secured wireless is available. For those of us who travel for business and need secure networks, this is a problem. If you need a secure connection, the only place to get it is downstairs, in the business office.
3. The walls are paper thin. I initially thought the rooms were quiet...until my neighbor arrived home at 12:45 a.m. He made a phone call, every word of which I could clearly make out--and he wasn't speaking in a raised voice. Thank goodness he didn't turn on the TV, or it would have been a long night for me.
Front desk service:
When asking for restaurant recommendations, I was given exactly one--a questionable looking spot behind the hotel. I asked if there were other options and was told "No, I'd go there, but you better hurry to get a spot" (it was all of 5:50 p.m.). Instead, I opted to ask others outside the hotel, and found there were several alternatives, all of which sounded better.
The bill:
A mysterious $4.50 charge appeared on my bill for a local phone call, made at a time I wasn't even on the property, according to the time stamp. When I called the front desk to question the charge, I was (not surprisingly) met with resistance. Finally, the desk called me back to say they'd remove the charge, although her attitude made it clear she was doing me a favor.
The excuse:
Every single time an issue arose, the excuse was "We're brand new." Well folks, according to date stamps on reviews here, you've been around since 2007. Even if the renovation was several months ago, that's NO excuse for not having your act together or lacking in necessities...and never an excuse for poor attitudes or incorrect bills.
Typically, Hampton Inn stays are comfortable, the desk staff is welcoming, and the experience a positive one. This stay, however, was an exercise in frustration.
- Warsaw Hampton Inn
