My wife and I booked a handicapped, nonsmoking room for 3 days. They gave our room away. We ended up with a regular smoking room. My wheelchair could not fit thru the bathroom door. I had to use the bathroom in the motel lobby. My wheelchair could barely fit in it as it was not accessable.
We checked out the next day. I demanded my money back. The manager, over the phone, refunded half my money. Then he refused to answer his phone and let the clerk deal with it.
This place was disgusting and the management is by far the worst we have run into in the continental United States.
We travel a lot by van because of my wheelchair. How someone can rent a person a room where they can not use the bathroom is beyond despicable.
- Martinsville Best Western
- Best Western Martinsville
