I booked a room because I had to go to IU Medical Hopsital. The room was beautiful!!! We were in room 419. Very clean, and the ambiance was nice.
Unfortunately, during my stay, I was bitten by bed bugs all over my body. I caught one crawling across the top comforter and put it in a paper cup and put it in a paper cup and took it down the the front counter. The gal I talked to was very nice, but was very disappointed that I heard nothing from manager, no concern at all.
Very upset because the hotel is beautiful, the room was beautiful but had bugs.
Room Tip: Look under the mattress, on top of the comforter and aournd the bed for bugs!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
I hope you will accept our sincere apologies if you feel you were not treated with the utmost respect during your recent stay. Our staff goes through intense training to ensure our guests not only have a hospitable stay but they are also trained to treat matters regarding possible bed bugs very seriously. I have checked with our entire team and there have been no complaints of bed bugs reported. Any reported complaints warrant an immediate call to a third party professional pest control company (EcoLab) to come to our property and complete a thorough inspection. I do apologize for any frustrations but can assure you that our hotel is free of bed bugs.
Please feel free to contact me at the Hotel if you have any questions or additional concerns
Thank you
Nikki Thomas
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC