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Guesthouse Inn: Traveller Reviews

2.0 of 5
3017 W. Coliseum Blvd., Fort Wayne, IN 46808
Hotel amenities
Guesthouse Inn
Ranked #21 of 47 hotels in Fort Wayne
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    8
    4
    2
    3
    2
Date Rating
Plainfield, Indiana
1 review
2 helpful votes 2 helpful votes
“Poor Customer Service”
2 of 5 stars Reviewed 29 December 2011
2
people found this review helpful

Our recent stay at GuestHouse Inn resulted in a very unpleasant experience I hope other travelers be able to avoid. My daughter left her cell phone in the room after we checked out. When I called to get it returned, the gentleman told me the charge would be $10 to return the phone by mail but would not be able to get to the post office for a few days. We agreed they didn't need to rush to the post office since it was not an emergency to get it back. My COD charge for the phone was double the quoted fee. I called to inquire about the added fee and the general manager told me she was the one who had to go out of her way to drive to the post office, stand in line and that she also had to find someone else to watch her child in order to do this. She had no concept of customer service, would not honor the original agreement of $10 and was very rude on the phone. Nor did she ever return the calls to try to resolve the over-charge. You may want to consider a more reputable chain!

Room Tip: Exterior doors slam shut so get second floor
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lesley L about Guesthouse Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Wayne, Indiana, United States
1 review
1 helpful vote 1 helpful vote
“incorrect data”
5 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

Trip advisor in showing an incorrect address and it is not located next to a strip club as reported. A very nice and safe hotel. Correct address is 1313 W. Washington Center Road

Stayed October 2011, travelled with friends
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Ask Tom E about Guesthouse Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Senior Contributor
31 reviews 31 reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Next to a Strip Club”
2 of 5 stars Reviewed 26 July 2011
1
person found this review helpful

I am not sure who is writing these reviews, but really want to focus on those who travel and travel a lot for a perspective of various levels of service and hotel types. My suggestion is to discount those who have few reviews and listen to those who travel a lot.

First of all this is right next to a strip club and is in a very industrial section of town. Easy destination and very convenient off of the interstate. Myself, when I read some of the reviews and then seeing the property, it made me wonder if they had been there at all.

The breakfast was poor at best. A few packaged breakfast items and for someone who is a big eater to not eat anything says a lot.

I explained to the manager my discomfort of the surroundings and he would not let me out of the second day. They were very anxious to answer the phone while helping customers out too. Very poor customer service to not take care of those right in front of you.

The room was decent though, comfortable but small and untidy. The tv did not work right. and noisy halls.

Would not recommend

  • Stayed July 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask vballguy63 about Guesthouse Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Adequate Stay At Guesthouse”
3 of 5 stars Reviewed 24 July 2011

The Guesthouse was very reasonably priced and the desk employee was very helpful, but overall it was just the basic room and TV. Check in was a little slow for some reason but accurate. The room as fairly clean but things like sink stoppers were MIA for some reason. They have flat screen TV's but with small screens and no HD hook ups. I was only here overnight so I did not experience too much. The same gentleman was working the desk the next morning and hustling to try to keep up with the desk and the breakfast area-no small order. The breakfast area had three doughnuts and a bread sack and not much else. A girl's basketball team came in and looked at it and the coach told them to prepare to hit McDonald's. It is near the freeway so location is OK.

Room Tip: All rooms have intereior corridors.
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  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sliphorn about Guesthouse Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Pleasantly Surprised...Nice Hotel...Good Value!!”
4 of 5 stars Reviewed 27 April 2011
1
person found this review helpful

A pleasant surprise...nice clean hotel. I stayed here in March and was very impressed by the service provided. Room size is very good and flat panel TVs...seemed newly renovated.

Breakfast in the morning is also good. Definitely recommended for those traveling on a budget but like features of more "pricier" hotels.

  • Stayed March 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tom_IV99 about Guesthouse Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Guesthouse Inn

3017 W. Coliseum Blvd., Fort Wayne, IN 46808
Price range (per night):* 58 AUD - 86 AUD

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