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BEST WESTERN Inn & Suites: Traveller Reviews

3326 Cassopolis Street, Elkhart, IN 46514
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BEST WESTERN Inn & Suites
Ranked #9 of 22 hotels in Elkhart
3.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    7
    8
    4
    1
    2
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
“Pleasantly surprised.”
4 of 5 stars Reviewed 11 October 2011

Attended a ND vs Air Force game, so we decided to give the BW Elkhart a shot. For the record, I am not a fuss buss about every little blemish in a hotel. Different types of people stay at hotels everyday and who knows how they treat their room. My standards for a hotel are:

*Carpets vacuumed
*Bed made with fresh linen
*Bathroom cleaned (no mold anywhere and no hair or any type of residue in the shower)
*No smoke smell
*Friendly staff

Check in time was 3:30. We arrived early around 11am and they let us check in. The staff friendly and very accomodating. The room was spacious. It had a separate couch area with a desk. The bed was a king size and the pillows were nice and fluffy. Our room (#121) had a jacuzzi tub and the bathroom was roomy. It was by no means the a 5 star hotel, but for $189 on a Notre Dame weekend, it was fair. My wife, who is very picky, was satisfied with the room. We will mostly likely stay there again. It's about 20 minutes from ND, so next time we may try to find something closer.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pocho1 about BEST WESTERN Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review
22 May 2012
Dear sir,
Thank you for the wonderful review on your last stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. Hope to see you back again this year for Notre dame football season. we want to inform you We have upgraded to a hot breakfast and new bedding.

If we can be of assistance in the future, please don't hesitate to contact me at 1-574-262-8761.

Thank you again, we appreciate your loyalty to our brand.


Sincerely,

General Manager
BEST WESTERN Inn & Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powell, Ohio
1 review
“Worst hotel I can remember”
1 of 5 stars Reviewed 2 October 2011

Stayed for one night. The bathroom was dirty. The grout around the tile on the floor looked dirty and the floor looked like it had not been washed in a long time. The shower curtain was stained all over... it was DISGUSTING!!! This was the worst hotel room I can remember.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Charlie43065 about BEST WESTERN Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review
12 February 2012
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 1-574-262-8761.


Sincerely,


General Manager
BEST WESTERN Inn & Suites
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Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Below average, but friendly”
3 of 5 stars Reviewed 21 August 2011

I was in Elkhart for business and chose this hotel for location, price and the fact that sight unseen on-line it seemed a good value for price. The staff is VERY friendly and professional, and the breakfast is better than described on the web site. But travelers do need to be aware that this hotel is a bit worn; the wash cloths were frayed and furniture seemed "tired". I elected not to use the in-room whirlpool bath as the nozzles looked black from either mold, or just age. In fact, when I returned to Elkhart at the end of the weekend, I found a better rate at the Hampton Inn, and the rooms were much nicer.

  • Stayed August 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KMAbbott about BEST WESTERN Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette, Indiana
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Will be back”
4 of 5 stars Reviewed 19 August 2011

Little hard at first to find the drive way into the BW parking area but once you do it's ok-Check in was smooth. Very friendly and helpful staff-Continetal Breakfast was more than just fruit,muffins and coffee-there was also sausages,scrambled eggs-waffles were available-Coffee Very good-
Room Clean but a bit dark (those doggone CFL bulbs) the bathroom was Great-spacious-well lit, shampoo and conditioner in a dispener unit in shower-special closing toilet seat and lid (so they don't bang)
Bed was great,plenty of pillows-room darkening curtains make a big difference-Air conditioning was very efficient and Quiet-
We were Very impressed with this Hotel-even tho....
It does need some basic TLC sink faucet leaked at base of faucet,and the great shower head also need attention for leak at connection-
Housekeeping needs to pay a bit more attention to dusting-behind the TV
Overall a very nice stay-

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cherpurr about BEST WESTERN Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neenah, Wisconsin
1 review
“Very accommodating staff for our team”
4 of 5 stars Reviewed 26 July 2011

The front desk staff did a great job providing our team with all our needs. They went above and beyond what others wouldn't have done for us. The hotel was right off the highway and had many nice restaurants and grocery stores all next door to it. We were there during extreme heat and the room A/C kept it nice and cool.

  • Stayed July 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask crayhlr about BEST WESTERN Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Inn & Suites

  • Best Western Elkhart
  • Elkhart Best Western
Address: 3326 Cassopolis Street, Elkhart, IN 46514
Price range (per night):* 73 AUD - 87 AUD

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