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Chicago Marriott Schaumburg: Traveller Reviews

3.5 of 5
50 N Martingale Road, Schaumburg, IL 60173
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Chicago Marriott Schaumburg
Ranked #17 of 25 hotels in Schaumburg
3.5 of 5 stars 116 Reviews
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116 reviews from our community

What travellers say about this hotel
  • Woodfield Mall(4)
  • Outdoor pool(4)
  • Very good(3)
Traveller rating
    42
    27
    27
    12
    8
Only show reviews for Family (28) | Couples (18) | Business (47)
Date Rating
Miami, Florida
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“OK, tipical suburban Marriott hotel”
3 of 5 stars Reviewed 7 February 2012

Staff is very friendly, common areas are good, rooms are OK but not excellent.
It is a little bit to pricy for the product offered.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maz Ismail, General Manager at Chicago Marriott Schaumburg, responded to this review
23 February 2012
I would like to thank you for the comments regarding our staff. They are really the heart of our operation. We are always looking to improve our hotel and appreciate any feedback. I look forward to your next visit when you are in the area.
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Indianapolis, Indiana
1 review
“Not a great location for family”
2 of 5 stars Reviewed 6 February 2012

We booked a room for the Chicago Marriott Schaumburg and was told when I called we'd have 2 queen size beds.. Well, the beds were not QUEEN size they were FULL size! So we went back to the front desk after checking out the room and was told we could have a king size bed, but where would my 2 children sleep? Well, the lady said the only rooms with a pull out sofa sleeper were the king suites. Asked if we could be upgraded to that and a gentleman said NO THOSE ARE SAVED FOR BUSINESS PROFESSIONALS ONLY!!! So we got stuck in a king size bedroom with a roll away bed.. Which by the way wasn't a king size bed!! The room was soo small that when they put the roll a way bed in it, there was no room to walk basically! This definitely is not the Marriott quality that i've had at other locations!! I will never stay here again, nor will i recommend it to anyone!

  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maz Ismail, General Manager at Chicago Marriott Schaumburg, responded to this review
23 February 2012
I would like to apologize for your experience at the hotel. Please be assured that our goal is to make every guest experience a great one. As for the bedding situation, we do not have any bedding that is a queen size. I will look into what information that is online that states two queen size beds. As for the comments there was no excuse and once again I apologize foe that comment. We do not save any rooms for other guest unless they have reserved that specific room type. I hope that you will give us another opportunity the next time you come into the area. Please feel free to contact me directly if I can be of any assistance
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Los Angeles
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Location, Location”
5 of 5 stars Reviewed 4 February 2012

I have to say I don't agree with the ratings about the rooms not being clean. That was not my experience. This hotel is right next to the office park that my meetings were in, so walking was great. Eating in the hotel is possible, however, on Monday's the restaurant is closed so the menu is only available in the bar. This area didn't seem staffed enough for the number of guests at the hotel. On other nights, when the restaurant was open the crowd seemed more balanced. The food and drink was good in the hotel and all the staff were very friendly making an effort to remember guests during their stay. This was a nice touch. The rooms are excellent and the beds are very comfortable. The desk was more than adequate to charge my many devices at the same time.

Having a Starbucks in the lobby was a nice touch. I would have preferred some cheap free stuff, but I know that the Starbucks counter was getting a lot of traffic.

I did work out on this trip. There were about 10 cardio machines. Treadmills, eliptical, bikes. All of them new and even though the room was packed on a Friday morning, there was a good amount of space between the machines so that sweaty guy right there wasn't too close!

Schaumburg overall has some nice restaurants. Make sure you have reservations. They fill up every night of the week. Many of them are a 5 minute drive from the hotel, so it was very convenient.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maz Ismail, General Manager at Chicago Marriott Schaumburg, responded to this review
23 February 2012
I would like to take this opprtunity to thank you for your great comments about the hotel. Our goal it to make every guest experience a great one. Please let us know if we can be of any assistance during your next vist.
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California
Senior Contributor
29 reviews 29 reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
“Minimal”
3 of 5 stars Reviewed 19 January 2012

This hotel is a minimalist hotel in that it only strives to meet the minimum in most areas. I can't think of any reason to stay at this hotel other than business since the hotel is completely oriented to the business traveler.

My room was of adequate size and clean but starting to show wear. The work desk was banged up and the tinting on the window was torn off in some areas. The bathroom was a little small but adequate. The bottom sheet on my bed had two large holes and I called to have it replaced three days in a row and it was never changed by the end of my six day stay.

The offerings in the concierge lounge were minimal in keeping with the theme of meeting the minimum. It is also only open in the AM for breakfast and again from 5:30PM.

If you can avoid eating in the hotel do so. The restaurant has a limited menu and serves tasteless food. I tried room service one night and it took over an hour to get a burger. I ate in the bar once and service was slow with lukewarm soup and had to ask for condiments such as mustard etc. The food service in the whole hotel just seemed disorganized.

The staff was unfailingly polite but that was as far as it went, they never tried to fix a problem they just smiled a lot.

If a minimal experience is what you want you won't be disappointed in this hotel.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maz Ismail, General Manager at Chicago Marriott Schaumburg, responded to this review
23 February 2012
I would like to take this time to apologize for your experience. Our goal is to make every guest experience a great one. I have addressed the issue with housekeeping and am confident that you will not have this issue again during your next visit.

We are also changing our menu in the restaurant and should have the new one in place by Mid March. We have listen to our guest request and made the changes accordingly. I do hope that you will visit us again during your next visit to the area. Please feel free to contact me directly if I can be of any further assistance.
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Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Disappointed”
3 of 5 stars Reviewed 2 January 2012
2
people found this review helpful

Stayed for NYE 2012 and room (king suite) was small, bathroom was small and not clean. There was dust on most of the furniture, and in the corners of the bathroom. It had chipped paint and was overall rundown. The best thing was the bed, but with the cleanliness of the room (or lack of) I hesitated to even sit on it. This hotel was a huge disappointment and I will never go back or recommend it.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maz Ismail, General Manager at Chicago Marriott Schaumburg, responded to this review
10 January 2012
I would like to take this opportunity to apologize for your experience at the hotel. We really do make every effort to ensure our guest feel comfortable during their stay. I want to assure you that this is not the norm, but an anomoly. I really hope you do give us another opportunity to show us what we are all about.
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Additional Information about Chicago Marriott Schaumburg

  • Marriott Schaumburg
  • Schaumburg Marriott
Address: 50 N Martingale Road, Schaumburg, IL 60173
Price range (per night):* 82 AUD - 242 AUD

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