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Hilton Garden Inn Schaumburg: Traveller Reviews

3.0 of 5
1191 Woodfield Road, Schaumburg, IL 60173
Hotel amenities
Hilton Garden Inn Schaumburg
Ranked #9 of 25 hotels in Schaumburg
4.0 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    35
    31
    4
    3
    0
Date Rating
Ann Arbor, Michigan
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“Remarkable find!!!”
5 of 5 stars Reviewed 4 February 2012

This hotel is a wonderful example of a Hilton property. It is out of the way but truly convenient to all the local attractions, Woodfield Mall and the great resturaunts in Schaumburg. Staff is great and the operations manager Andrea was truly helpful and friendly. I will stay again when in town.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask timothy h about Hilton Garden Inn Schaumburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky Wruck, General Manager at Hilton Garden Inn Schaumburg, responded to this review
7 February 2012
Thank you for your kind words regarding our hotel and our staff. Being centrally located to shopping, to the mall, and to a wide variety of local restaurants allows our guests to enjoy their stay outside of the hotel, and we strive to provide superior guest service to allow our guests to enjoy their stay while inside the hotel. We look forward to seeing you again soon.
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Rochester, MN
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Better than expected”
5 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

This place was much better than expected. Friendly staff, clean bathroom, and nice breakfast. Great value for the money.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask famtrip4fun about Hilton Garden Inn Schaumburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky Wruck, General Manager at Hilton Garden Inn Schaumburg, responded to this review
7 February 2012
Thank you for your response and kind words. Our goal is to provide the best service at best value. We look forward to seeing you again soon.
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South Bend
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Clean and Comfy”
4 of 5 stars Reviewed 29 December 2011

We won't hesitate to go back to this hotel. The only downside is there isn't any fan in the bathroom. Love the room size, microwave, and refrigerator inside the room. Also love the mattress and the pillows :)

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask yuliechristina about Hilton Garden Inn Schaumburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky Wruck, General Manager at Hilton Garden Inn Schaumburg, responded to this review
7 February 2012
We certainly appreciate your review and your comments, and we look forward to having you back as our guest!
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FFSC
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“ok”
3 of 5 stars Reviewed 11 December 2011

We stayed at the Hilton from Saturday to Monday in Nov 2011 for a trip to IKEA and to visit Chicago with friends. Price was a bit high especially since our stay included the usually discounted night from Sun-M when the Hotel was almost completely empty.
.
Check in was friendly but I wasn't completely satisfied, as he allowed us to upgrade to the breakfast package but not to the shopping package (what is the better package -includes snacks and had the same price as the shopping package had previously)

And yes like in another review Room had a slight smell (acc to my spouse) or a very slight smell (acc to me). And here as well we found hair in the bathroom :-(
Even though we booked direct at Hilton.com the room was not especially nice (not big) and located directly at the elevators. but it was quiet (so what) and we didn't complain because of the "smell".
Pool was kind of small. We used it very late (entered shortly before 10pm) Shortly after Hotel staff walked in (what I later saw) in kinda dirty streetshoes (and used? the bathroom) - a few minutes later I had to walk through this, well after the clorine I had to take a shower in the room anyway.

I do absolutely not agree with the other review from November 2011 about the breakfast - maybe Hilton Schaumburg read it (we were there late Nov) and changed it??
However the breakfast and the service personal (esp the Lady from Argentina) was TERRIFIC (the breakfast was very very good, too (we simply good everything we could have wanted).

Oh
At the first night our son swallowed a bit to much water from the pool and was messing (throwing) up on one bed (yuk) ... we immediately did what we are able to and informed the front desk ... still the cleanup crew left a stained pillow in the room (even though we put the dirty bedlinens, pillows and the dirty towels on stacks to show they are dirty).

Funny thing is I wrote many negative things here and yes I wasn't impressed ...
but now - two weeks later I have to say that it was definitely an ok stay and I would come back (kinda sad there is no category between average and "very good"!)

Room Tip: don't know
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by FFSC for Schaumburg
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Park, Illinois
Senior Contributor
47 reviews 47 reviews
Reviews in 37 cities Reviews in 37 cities
70 helpful votes 70 helpful votes
“A cut above”
4 of 5 stars Reviewed 9 December 2011

We stayed here for a weekend getaway / shopping trip. The hotel is near every conceivable retail store known to man.

Since I can only shop for so long, I went back to the room, which was clean (though the smell of dirty water from the recent bathroom cleaning lingered briefly) and comfortable. Strong shower pressure but no bathtub.

The TV is HD and actually offers HD stations, which is actually unusual. All in all, a quality stay.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GFKelly about Hilton Garden Inn Schaumburg
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Additional Information about Hilton Garden Inn Schaumburg

1191 Woodfield Road, Schaumburg, IL 60173
Price range (per night):* 78 AUD - 186 AUD

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