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Holiday Inn Express Chicago-St. Charles: Traveller Reviews

2.5 of 5
1600 E. Main St, Saint Charles, IL 60174
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Holiday Inn Express Chicago-St. Charles
Ranked #9 of 12 hotels in Saint Charles
3.5 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    5
    4
    5
    2
    0
Date Rating
Wisconsin
Top Contributor
58 reviews 58 reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Meh”
3 of 5 stars Reviewed 26 June 2011

Stayed here for Corvette show, not our first choice but they had rooms available so that was great. Check in went smooth after front desk agent changed our rooms to King N/S per our reservation. Very busy weekend in St. Charles and staff was friendly with fresh cookies at check in. No towels in room and were delivered hot from dryer within 30 min.s . Room very clean. Bed not very comfy. Room not dark in morning with bright sunlight streaming in around curtains. Noisy room across the hall but happily noise drowned out by loud a/c unit. Did not eat included breakfast. Did not use pool. Free parking and could see vette from window of room. Ate at Francesca's by the River for dinner, very nice and great food. Ate at The Office outside for breakfast, food okay, stick to burgers.

Stayed June 2011, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Bad front desk service, nice lobby, so-so rooms”
3 of 5 stars Reviewed 31 August 2010
1
person found this review helpful

Overall: the front desk service was very very poor, the rooms were tolerable but nothing special, the pool was tiny, but the lobby was great. Not what I expected from a Holiday Inn Express, but it was habitable. The worst part: I'd probably recommend this place if it wasn't for the awful front desk girl. She put a sour taste in our mouths from check-in to check-out.

Pros:
-Very nice lobby
-Very polite housekeeping staff
-Extremely dog friendly, we saw at least a dozen dogs while we were there.
-Clean rooms for the most part
-Nice outdoor pool area
-Decent selection of sundries in the gift shop
-Huge king bed with nice comforter
-Both firm & soft pillows on the bed

Cons:
-The girl at the front desk seemed to be in a trance. She stared right past us as we walked into the lobby and didnt respond when I asked to check in. All of a sudden she seemed to be jolted back to reality enough to check us in. The process to way too long and she was extremely unpersonable. As a front desk agent myself, I was baffled.
-We came out later around 7:00PM to purchase sundries and the girl was sitting on the couch in the lobby watching TV, with no one at the desk.
-Our rollaway bed had a huge blood stain at the head when it was delivered. When we called to ask for a new one, we got yet another unenthusiastic response from the front desk saying "we'll see if we can find a different one" void of any apology.
-Called asking if I could get an 8am wakeup call and got an abrupt "yes" and hung up on.
-Tiny pool that was only outdoors only (no indoor pool at all)
-No in-room movies, to my knowledge
-Beds, although large, were not very comfortable

  • Stayed August 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Gracie1989 about Holiday Inn Express Chicago-St. Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharps Chapel
1 review
“Great hotel to stay in and very dog friendly.”
5 of 5 stars Reviewed 10 August 2010

Everyone from the front dest to the cleaning crew were great at their jobs and went out of their way to make our stay a very pleasant one.

  • Stayed August 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask charlie748 about Holiday Inn Express Chicago-St. Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akron, Ohio
Senior Contributor
24 reviews 24 reviews
Reviews in 22 cities Reviews in 22 cities
59 helpful votes 59 helpful votes
“it's a keeper”
4 of 5 stars Reviewed 1 April 2010

I have been going to this hotel for years now, and I will continue to stay there. It meets all of the basic needs. Cleanliness, security, location. It is safe to take an evening walk. There is an awsome pizza place next door. A large mall 1 mile away. Breakfast is your typical stuff, nothing fancy. The only negative for me personally was that the heater is the type that cycles on and off. I like the type that stay on all the time to drown out noise. Until they change for the worse, I have no problem staying there.

  • Stayed March 2010, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mikeandwife91 about Holiday Inn Express Chicago-St. Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midwest
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great Place to Stay”
5 of 5 stars Reviewed 23 August 2009

Stayed there with 3 friends while attending a scrapbooking expo. We couldn't get into the resort where the expo was being held. This was so much better than the fancy resort we couldn't believe it! Clean rooms, not fancy, but more than the basics. Fantastic free breakfast that included bacon and eggs one morning and sausage, biscuits and gravy the next. Beds were comfortable and the bedspread was a comforter covered with another sheet with a second blanket layed across the bed. Not the cheesy, slippery bedspreads you usually find that are gross to touch. We will definately stay here next time. Don't know how you could go wrong. And, by the way, it was back off the main road so it was very quiet.

  • Stayed August 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express Chicago-St. Charles

  • Holiday Inn Saint Charles
  • Saint Charles Holiday Inn
Address: 1600 E. Main St, Saint Charles, IL 60174
Price range (per night):* 97 AUD - 159 AUD

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Holiday Inn Express Chicago-St. Charles
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