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Country Inn & Suites By Carlson, St. Charles: Traveller Reviews

2.5 of 5
155 38th Avenue, Saint Charles, IL 60174
Hotel amenities
Country Inn & Suites By Carlson, St. Charles
Ranked #5 of 12 hotels in Saint Charles
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    14
    8
    1
    1
    1
Date Rating
Merida, Mexico
Senior Contributor
41 reviews 41 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Best hotel in St Charles.”
5 of 5 stars Reviewed 3 January 2011

This is a charmer hotel near the historic district of St. Charles. The rooms were large and very accommodating. The free continental breakfast went above and beyond...including waffles, eggs, bacon, etc. The staff was THE MOST friendly.
Thanks to Mrs. KIMBERLEY NOSKO and to her team for all they did for us. As I told her, we found the hotel through expedia and trip advisor. Why St. Charles? Near a huge outlet in Aurora, near the train station in Geneva ($ 6 dollars and you get in Chicago downtown).
So thank you, thank you very much !!

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCIS, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review
9 June 2011
Dear Mr Losa - thank you so much for the wonderful comments about my team members and our hotel. We so enjoyed hosting you and your family over the holidays. I am so glad you enjoyed our town of St Charles and that out of all of the hotel in the area - you chose ours to stay at. What a compliment!
Kimberley Nosko
General Managaer
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Kissimmee, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Location!”
5 of 5 stars Reviewed 10 November 2010

We stayed here for the US Open Brass Band Championships which were being held at the Noris Performing Arts Center. This hotel is near lots of restuarants, a grocery store and shopping. It was only about 35-40 minutes from downtown Chicago too!
The staff was very friendly, even searching out a bottle of mouthwash for my fiance. The lobby was cute with a fireplace and comfy couches and chairs, the room was clean and the complimentary hot breakfast was AMAZING! And the free cookies at the front desk are a nice touch. Overall a great value!

  • Stayed November 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LindsayS4 about Country Inn & Suites By Carlson, St. Charles
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GeneralManagerCIS, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review
9 June 2011
Hi Linday - Thank you for your wonderful review of our hotel. It was indeed our pleasure to host you and your family during your stay. I am so glad you enjoyed the amenities we provide. We do try to make everyone feel at home!
I hope to see you again in the near future!
Kimberley Nosko
General Manager
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Lombard, Illinois
1 review
“Customer service poor!!!”
1 of 5 stars Reviewed 19 October 2010

Called hotel for directions and they had no clue. Went to use both of the key cards and they were not programmed. Probably by the same person that could not give directions. We went for breakfast at 9:00 am only to find the doors closed and a meeting going on. Breakfast is supposed to be until 9:30. The dim wit at the front desk said we could go in but we had to be quiet. Seriously! We ended up checking out and went elsewhere.
What a joke!

  • Stayed October 2010, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask trekker31 about Country Inn & Suites By Carlson, St. Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCIS, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review
9 June 2011
Dear Guest, I am quite embarrased with your stay at our hotel. We pride ourselves on providing a warm and comfortable stay for our guests and this doesn't seem to be the case when you stayed.
On belhalf of all of the team members here at our hotel - I am truly sorry for a dissappointing stay. We strive to make every guests stay a pleasant one - and are very disappointed when we read we have not met our goal.
We do hope you return and can experience why our hotel is set apart from the rest and received the 2010 Presidents Award for outstanding service. Please contact me personally if your plans find you again in St Charles.
Kimberley Nosko
General Manager
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Westfield, Indiana
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Awesome staff and Management and overall a great stay”
5 of 5 stars Reviewed 24 February 2010

Had to make a trip to Saint Charles for a conference stayed at the Country Inn and Suites. The staff was wonderful during check in and very Friendly. Management and staff was quick and friendly to answer any questions I had. The room was very clean and the bed is one of the best I have had. I will be recommending this hotel to everyone I know.

  • Stayed February 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, IL.
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Overpriced - Paid $95 For a $65 Room”
3 of 5 stars Reviewed 9 November 2009

This hotel chain needs to review the rate it charges. The $95 rate is way too high for the level of quality it provides. The check-in was smooth with a friendly desk clerk. When I got to the room I was immediately disappointed. The furnishings were dated & cheap. The TV was the old conventional type & the reception was bad. The air condtioning unit was confusing. I put it on auto cool & it would shut off before the room was comfortable. I was constantly getting up throughout the night to adjust it. Needless to say I was not happy. The bed was OK - nothing to write home about. Bottom line this room was no better than at a Super 8 but they were charging me like it was a Hampton - it was not!
After all that happened we did not stay for the breakfast. I just wanted to get out of there & go to breakfast at a restaurant. I've traveled extensively & I've paid $95 for a room at a Hampton, Wyndam & at Spring Hill Suites. The quality of the rooms & overall the entire hotels were so much better than at Country Inn & Suites. My advice is find a room at the Hampton Inn. The quality & value is much higher.

  • Stayed November 2009, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Country Inn & Suites By Carlson, St. Charles

  • Country Inn Saint Charles
  • Saint Charles Country Inn
Address: 155 38th Avenue, Saint Charles, IL 60174
Price range (per night):* 93 AUD - 148 AUD

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Country Inn & Suites By Carlson, St. Charles
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