We recently enjoyed a fall weekend at the Hilton Garden Inn, St. Charles. I was very impressed with the hotel and it's staff. Our room was spacious and clean. The room I requested was located on the first level, and had a patio door to a beautiful outdoor courtyard. The gazebo was perfect for our large reunion. Located directly across from Pheasant Run, the hotel is a short drive to all the area's attractions. Very modern styling and well maintained.

Stayed here while I was enrolled in an educational class for work. While the hotel is a bit of a drive from any activities, it is conveniently located in the same building as the educational facilities, and the rooms are nice an spacious. The exercise facility is typical for a hotel of this caliber, ok but nothing to write home about. I would stay here again if I ever need to return to St. Charles.

This was 1 of my most pleasant stays until checkout. The front desk staff was phenomenal! Accommodating my every move. the breakfast staff was also excellent! 1 morning we had to run out of the hotel earlier than breakfast was served so we took some fruit and juice on the run. We did not pay for breakfast that morning until we came back after 10 o clock. there were no questions asked they just took our payment. the problem came after I checked out; my daughter and I left a few items in the chest of drawers. those items were bagged up by the housekeeping staff. Unfortunately the electronics and expensive things were taken. I called the saint charles police to make a police report. and since the items were not inventoried when they were bagged up, there was no record of my missing electronics. There was record of my running shoes and running shorts and shirt however. When I called the hotel to speak with the housekeeping director, I was informed that housekeeping is not supposed to open anything that is left in the rooms. They are only supposed to bag the remaining items. Unfortunately my electronics were inside of a sealed running pack. So housekeeping disregarded the hotel rule and opened my running pack and removed the ipod and pedometer. Needless to say the friendly of the staff at the front desk, and the restaurant, was superseded by the dishonesty of the housekeeping staff. And because of the loss of equipment, there was no value in staying at this hotel.

I made my reservation over two weeks prior to the arrival date as a Hilton HHonors GOLD member to the Hilton HHonors' advance reservation 800# desk as I was REQUIRED to do so to some new HHonors criteria! When I arrived, it was as if I did not exist in the Hilton HHonors system as I received "the bottom floor with a room second closest to the elevators (Rm 102) and across from the swimming pool entrance!" My long standing and "always HONORED" HHONORS profile has always stated "high floor and away from elevators". (The next morning, prior to my family's delicious breakfast, I inquired the Michael S., the ever capable, dependable, and hospitable General Manager, if my HHonors profile had changed as another Hilton brand hotel and I had trouble accessing my HHonors information. Mike replied "No, all looks fine this Wednesday morning".) Not only was our breakfast good tasting with the great service by Doey, The Great American Grill, GREAT server, who we had the pleasure of being served the night before on our one night "special" stay on Tuesday, August 16TH. Doey, despite our family walking in with three people and ordering an entire dinner with beverages just 10 minutes prior to closing (9pm) did not "bat an eye" and truly took care of us! Thank you Doey! Other than the great food and wonderful service by Doey, we were treated very well by Mike, Kristy, Supervisor & Night Auditor, and the entire front desk, and enjoyed the renovated swimming pool and hot tub immensely! (I am just sorry we were SO close.) Thank you Hilton Garden Inn for a wonderful one night visit once again!!