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Nauvoo Family Inn & Suites: Traveller Reviews

1875 Mulholland Street (Hwy 96), PO Box 187, Nauvoo, IL 62354
Hotel amenities
Nauvoo Family Inn & Suites
Ranked #3 of 3 hotels in Nauvoo
3.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    6
    15
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    3
    7
Date Rating
Gore, Oklahoma
1 review
1 helpful vote 1 helpful vote
“DO NOT USE BANK CARD, CHARGED DOUBLE!”
1 of 5 stars Reviewed 10 October 2010
1
person found this review helpful

No Mgr on duty or available, on weekends or nights. Called owner. Owner had to have Gen Mgr handle the matter. No explanation of debit card auth @ check-in. Attempted to pay 1/2 cash @ check-in, and debit card was then charged full price. Later that same evening, the debit card was charged 1/2 the total price again. The Gen Mgr was then called, but never contacted us to resolve this matter. 3 days later @ checkout, time, there was 2 full price debits, (1) 1/2 price debit, AND 1/2 price cash paid. So altogether, we were being charged for 9 nights instead of 3. No discounts were offered, no courtesy night to be used for future visits were offered. No cash refunds were even offered until after 3 days of confusion and being over charged.

  • Stayed October 2010, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vicky1875, General Manager at Nauvoo Family Inn & Suites, responded to this review
20 October 2010
It was explained to you several times how the system works. You were not charged for nine nights.
What happens when you use a debit card at a hotel...When you check in, the hotel does an authorization for your stay. That was done. That goes to your bank, they may or may not put a hold on your funds, yours did. You then demanded that the hotel release the hold, so we did. Your bank did not. You paid cash for half of your stay, so a hold was ran for the other half. We then released that hold per your request, your bank did not. Then you needed money to go home on, so we refunded the cash and charged the card for your entire stay. As was explained to you, once your bank released the holds your account would show the correct amount that you paid for the room. Unfortunately all this happened on a weekend where Monday was a holiday, so your funds were not released from your bank until Tuesday morning. This only happens with debit cards. This was explained to you by the front desk manager, the owner and myself several times.

The hotels do not know if you give a debit card number or a credit card number, we do not know if your bank ties up your funds or when they will release them back to you.

Since all consumers are unaware of this procedure, we have decided to charge the card for our guests entire stay at the time of check in so this misunderstanding no longer happens and if a debit card is used their funds are not tied up.
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Salt Lake City, Utah
1 review
“The executive suites were incredible !”
4 of 5 stars Reviewed 31 August 2010

My husband and I stayed there with my very pregnant daughter, her husband and their two year old boy. The suite had two bedrooms, a kitchen and living room. It was very clean and comfortable and was great for our needs. The best place for famlies.

Stayed July 2010, travelled with family
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Trebinje, Bosnia and Herzegovina
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Made a special time memorable”
5 of 5 stars Reviewed 6 August 2010

I stayed at the Nauvoo Family Inn & Suites on two different occasions, and plan to stay again on a coming trip. However, my May 2010 trip was a special one. I was returning from school in Montana and stopping in Nauvoo for my own endowment in the Nauvoo Temple. On an occasion where I was by myself (I'm a bit monastic when it comes to religiosity), the staff at the Nauvoo Family Inn made me feel right at home. The staff went above and beyond to check me in early as I had woken up at 3am and left Omaha early, anxious to get to the town. Every question was answered. Everything in the room was spotless. The rooms are much larger than the price would suggest to those used to paying for rooms on the East Coast.

The room isn't anything extraordinary, but it's comfortable. The pool was very clean, and I felt no hesitation using the hot tub. I haven't tried the dining room yet, but it always seems to be popular.

It would be a healthy walk to downtown Nauvoo and the historical sites, but the drive takes literally seconds. Parking is ample if you come in the off-season, and a special spirit truly exists in this town (whether you're LDS or not). I would recommend a visit to Nauvoo for anyone; the history will forever change your perceptions of the LDS Church, whether you are a member or not.

And for LDS members wondering if a trip all the way to Nauvoo for an own endowment is worth it--absolutely. I highly recommend it. The greatest moment of my great life, and the staff at the Nauvoo Family Inn & Suites were so good that they deserve a fair amount of credit for that.

  • Stayed May 2010, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Spanish Fork, UT
1 review
“Very surprised at how nice the rooms were”
5 of 5 stars Reviewed 10 June 2010

I almost didn't book after reading the reviews but I talked to a lady at work who had stayed here and she recommended the place. Our room was more like a new apartment or timeshare. There was a small living room, kitchen with a small dishwasher, microwave, full size stove and fridge. They also had cooking utensils, pots, pans, plastic bowls, plates bowls, cups, etc. I wish I had brought some spices and a casserole dish to use.
There was a master bedroom with its own bathroom (shower, sink, toilet). The bed, and I must say I am very picky about beds (I usually stay at Hampton Inn for their comfy beds) didn't look too promising but it was VERY comfortable and I got some of the best sleep I've had in a while.
Our four teenagers slept in an two bed room across the hall and used the other bathroom that was entered from the hall. Their beds were a trifle small but they survived.
There was also a small washer/dryer in the hall as well as an iron and ironing board. Each room had its own A/C unit typical to motels and they worked great. I like to sleep cool so I cranked the master bedroom down to 65 at night. There were a total of three A/C units. There were also ceiling fans.
I don't know why someone would give a bad review to this place, we stayed 4 nights, six people for under 800.00 I mean, what do people expect, a butler a room in the Waldorf Astoria?
The housekeeping was just okay and that may have been because of a misunderstanding. The first day they had an envelope on the kitchen table to leave a tip, I am used to leaving a tip every day so I put 8 bucks in the envelope and then never got another one so I just left another 8 bucks on the table for the next day but they didn't take it.
I think for the money, the ease of staying so close to the sites and the quality of the rooms, it is an incredible value for the money.

  • Stayed June 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hazlehurst, Georgia
1 review
“wonderful stay”
4 of 5 stars Reviewed 3 December 2009

they where really full but service was great. rooms where very clean, not alot of outside/room next door noise.

Stayed July 2007, travelled with family
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Additional Information about Nauvoo Family Inn & Suites

  • Nauvoo Family Hotel
Address: 1875 Mulholland Street (Hwy 96), PO Box 187, Nauvoo, IL 62354
Price range (per night):* 103 AUD - 104 AUD

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