My husband and I stayed at this hotel during Thanksgiving--a total of three nights. My sister-in-law was hosting the Thanksgiving dinner at her place in Lake Bluff--6 miles away. I was amazed at the grand size of the studio king room and the nice quality of the furnishings. There's a full sized frig, microwave, two burner stove, sink, dishwasher, coffee pot, table and chairs plus all of the cutlery and dishes and cookware you could ever need. The toiletries are very meager--just shampoo and conditioner. Bar soaps. I give the room, maid service and front desk staff 5 stars, however, I am knocking it down a star because the manager should have had more staff on hand to deal with the breakfast crowds (free hot breakfast with your room). We experienced food shortages each morning. All tables were filled and the food in various categories had run out. My husband and I both had to go up to the front desk at various times before we could sit to let them know food had run out. The kitchen staff (I think only one person) was trying to cook up eggs, etc in the back but he couldn't keep up with the demand on the yogurts, milk, etc. There is a pool and jacuzzi but we didn't go in since there was a sign on the jacuzzi saying it was waiting for maintenance. Too bad. The front desk staff member said she would arrange for us to go to the neighboring Hilton Garden Inn's jacuzzi for free. But we didn't want to go out to the cold in our flip flops and bathing suits. Exercise room available but with too few machines--always full. I would suggest that the hotel have exercise mats, weights, ball, bands that they rent out as a package with an exercise DVD of your choice: yoga, aerobic, etc.since the rooms are spacious enough. Staff were very kind and clearly wanted to please us. They just need more staff for special weekends.
Room Tip: My mother-in-law who has some physical disabilities stayed across from our room in a specially desig...
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