“Flaming Disaster, Horrible Service. Avoid.”
What a disaster. I booked this hotel after seeing some of the other TripAdvisor reviews. Yes, it does appear to be newer and well maintained. However...
I booked a king non-smoking room via the hotel's website, specifically requesting a crib and a room on the first floor (if possible).
Upon arrival, I find we're in a smoking room on the third floor with no crib. I went downstairs to the front desk to see why were put in a smoking room. The clerk didn't know, and after some looking on the computer, decided a call to the manager(s) on duty was in order.
Of course, no manager answered. As it turns out, the front desk clerk told me they had a problem with an air conditioner in another (smoking) room and moved those people into the room we had reserved. Only after the a/c was fixed, they were not moved back -- and we were given the smoking room.
Also of concern, although first half of the third floor was all marked as non-smoking, the hallway reeked of smoke, and you could clearly smell smoke coming from under the doorways of rooms marked as non-smoking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC