We hoped that Eaglewood would provide a reasonably priced home base for a weekend in the Chicago area that would provide convenient access to golf and other resort amenities.

While the location worked out well, I am sad to say that we were terribly disappointed in the hotel.

On the positive side, we found the hotel to be clean.

On the negative side, we found both the attitude and the competency of the staff members to be surprisingly poor. The front-desk staff was not customer oriented and was as helpful as a computer on a bad day. The restaurant staff was rude and dismissive. The golf-course staff, when they could be found, provided three different answers to every question and seemed horribly mismanaged.

All in all, this was disappointing.

I stayed here for two nights in connection with my son's wedding. The staff was friendly and competent. The room was nicely decorated, clean throughout, and very quiet. I liked the furnished balcony, too. Decor of the hotel aside from the rooms was a mixture of modern and something akin to a lodge. It is clearly a resort, and the golf course is a big part of its features. I would definitely stay here again. If you are thinking of staying here, pay attention to the hotel's own web site in order to get the best rate and check the web site from time to time before you actually go there to see if rates have gotten better than the one you booked. The AAA rate includes the big buffet breakfast for two.

I should have known at the booking. The clerk told me: "I can't find your wedding party, oh there it is, well we have no deal for you, you can book a regular room." Unfortunately that was the start. I would not be surprised if that was a switchboard operator as we checked in to our 2 queen (booked king) - contructed during the dark ages moderately kept room. At least they got the request for a top floor: we could tell by the watermark on the ceiling.

The topper was the room service:
"Breakfast for 2 we'll be up when we can"
30 minutes pass
"Let me check on your order sir and call you back"
5 minutes pass
"It will be there certainly in 5 minutes"
15 minutes pass
"What do you mean is not there yet? I think it should be by now. No sir, a manager is not available right now and yes you will have to pay for that."
---after relaying this to management they did offer complementary lunch and when we told them we were on our way out credited our bill

The only thing luxurious here is the Royal Pain.

We stayed for one night. We spent the afternoon playing games across the way at Dave and Buster's, then checked in and spent some time at the indoor pool. The rooms are nice--clean, modern. Had a nice dinner near Woodfield Mall, then went back and spent some time at the bowling alley. The score boards weren't working so they gave us a discount. Also played air hockey in the game room. After the kids went to bed, we were hoping to get a purchase of wine from room service, but there was nothing to be had and the woman at the front desk acted like we were crazy for suggesting such a thing. There was a bar in the lobby although it wasn't open. The breakfast buffett was a little pricey so we went to breakfast outside the hotel. Overall it was a nice place to stay during the winter with kids.