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Hilton Orrington: Traveller Reviews

4.0 of 5
1710 Orrington Ave, Evanston, IL 60201
Hotel amenities
Hilton Orrington
Ranked #3 of 8 hotels in Evanston
4.0 of 5 stars 207 Reviews
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207 reviews from our community

What travellers say about this hotel
  • Great location(7)
  • Northwestern U(3)
  • Valet parking(3)
  • Very friendly(3)
Traveller rating
    51
    76
    44
    15
    21
Only show reviews for Family (38) | Couples (34) | Business (73)
Date Rating
Kalamazoo, Michigan
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Nice location”
4 of 5 stars Reviewed 9 February 2012

We stayed here for a wedding. The location was great, walking distance to many restaurants and shops. We stayed in a King Studio room, which I recommend over the regular King rooms. The studio room has a much larger bathroom with an actual countertop, not just a shelf above the toilet. Also, it is nice to have a couch (with pullout bed), coffee table, and two chairs to sit and relax in, instead of just on the bed. Also, we asked for a mini refrigerator which was brought promptly to our room.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask amy m about Hilton Orrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russ Abell, General Manager at Hilton Orrington, responded to this review
14 February 2012
Thank you for your review. I'm glad that you enjoyed your stay in the studio suite and hope to see you again in the future!
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cleveland
Senior Contributor
25 reviews 25 reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“A Very Strange Front Desk”
2 of 5 stars Reviewed 27 January 2012

We stayed here for an out-of-town family wedding, reserved a suite and double room for various family members and held the reservation with one of my credit cards. Our plan was to split up the bill for the rooms at check-out between 3 of us. While the rooms themselves were fine for the 2 nights we stayed, our front desk experience was bizarre. When we went to check out, we were told our bill was already "taken care of" by the bride's family. No amount of questioning would convince the 3 people at the desk that they might be mistaken, and were they sure, etc., couldn't give us a receipt as it was already in the hands of whoever paid, so we left it at that. When I questioned my sister (mother of the bride) later that day, she was astounded, because she certainly hadn't "taken care" of our $800 bill. We found out 2 other people in our family were told the same thing when they tried to check out. We spent some time speculating about whether another mysterious, benevolent family member might have picked up the tab, but never found out a thing, even after my sister called the hotel. Upon returning home, I called my credit card company to be sure I hadn't been charged for the bill and I hadn't. I explained the story to them and they said they'd be on the lookout for anything from The Orrington. Sure enough, one month later, someone at the Orrington must have realized they goofed, so billed the entire caboodle to my credit card. Happily, my credit card company took care of it for me.

I'm fairly certain the billing debacle was due to the central reservation system Hilton hotels employ, although the fact that the hotel was home to at least 12 wedding parties in 2 nights probably didn't help. The only other negative thing that happened was a report of bedbugs in someone's room.

Room Tip: ask about bugs
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  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russ Abell, General Manager at Hilton Orrington, responded to this review
30 January 2012
Thank you for your response! First, I do remember that issue with the billing that you mentioned, and I apologize for the inconvenience that you experienced due to our lack of preparation. Despite the possiblity that the issue stemmed with the central reservations department, our front desk should've listened to your concerns and worked with you to correct the problem.

To address the bed bugs issue, we did have a room get bed bugs brought into it in the fall, and we quickly contained the room and eradicated the problem per Hilton national pest guidelines.

We hope to see you back at the hotel soon!
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New Delhi
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Great hotel in downtown Evanston”
4 of 5 stars Reviewed 19 January 2012

I have stayed at this hotel many times over the past 17 years. It has changed ownership and name but always remains good. Over my most recent stays, the front desk service has been notably good. I can't recall any issues over the years. Some of the rooms are oddly shaped and have very small bathrooms, but not a big deal. It is an older hotel that has been updated well but they can't or havent done much with the bathrooms.
The location is great for business in Evanston and northwestern guests. Lots of restaurants close by, walking.
Will go back every time!

Room Tip: 8th floor has nice rooms.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GlobalFamily_10 about Hilton Orrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russ Abell, General Manager at Hilton Orrington, responded to this review
20 January 2012
Thank you for your wonderful review! We look forward to having you back again next time you are in the area!
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Plymouth, MN
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Very pleased with the Orrington”
4 of 5 stars Reviewed 14 January 2012

My wife, son, and I stayed at the Orrington Dec. 28-30th. We found it to be a very nice, fairly elegant hotel. It has been updated in a tasteful manner, despite being an old hotel. Other reviewers' comments about the small bathroom size are true, but we didn't find it to be that problematic. The bed was very comfortable. One complaint would be that I had called ahead a day or two prior asking for a crib in our room and was disappointed to find it missing when we arrived to our room. I was pleased, though, with how quickly the housekeeping staff brought a crib and a mini-fridge to our room. I also found the front desk staff to leave something to be desired, as they were bordering on rude when I called them from my room a couple of times. I thought the $22 a night valet charge was a bit excessive too.

I got an excellent rate on Expedia, which made the hotel seem like a great value. It is undeniably a great location for the hotel, nestled amidst the myriad restaurants and stores of downtown Evanston and next to the Northwestern campus. All in all, we were definitely pleased with the Orrington and would stay there again.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask packbadgfan about Hilton Orrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russ Abell, General Manager at Hilton Orrington, responded to this review
20 January 2012
Thank you for the wonderful review of the hotel! I'm glad that housekeeping was able to get you your crib and fridge. We look forward to seeing you again soon!
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Northern NJ
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Best Hotel in Evanston in a Great Location”
4 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

Great location and a nice, clean hotel. The staff is friendly and helpful and the rooms are not huge but comfortable. The bathrooms are small and do not have great lighting but otherwise the rooms are nice. The word here is location, location, location as there are a ton of dining spots and most everything else you would want in downtown Evanston within a few blocks in any direction.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jerzdiner about Hilton Orrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russ Abell, General Manager at Hilton Orrington, responded to this review
13 January 2012
We are glad that you enjoyed your stay with us and in Evanston...and that you were able to get out before the snow storm hit!
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Additional Information about Hilton Orrington

  • Orrington Hotel Evanston
Address: 1710 Orrington Ave, Evanston, IL 60201
Price range (per night):* 148 AUD - 266 AUD

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