I stayed in a King room on the second floor. The interior is extremely outdated. The bed was uncomfortable. The bedding was not the big puffy comforters that other hotels spoil you with. It was thin and uncomfortable. The television was an old style CRT type, not a flat screen. I asked for a late check out (noon) and was denied. Checkout at the riverside is 11 am. They put a $150 hold on my credit card, which has still not been removed a few days later. I have stayed at 5 star resorts that only put a $50 hold on your card. What on earth could possibly cost $150 dollars here? There's no room service, no services to speak of. Why do they need to hold $150? This is the dumpiest Best Western that I have ever visited. I travel for a living and not once have I even thought about writing a negative review. I actually signed up for Trip Advisor because I needed to get this out of my system. I really doubt that all of the positive reviews here are legitimate. I will be writing reviews in the future about my positive experiences. This unfortunately was not one of them. Don't stay here.

We stayed here on our trip back from north carolina and it was a very pleasant experience. It was really close to a bunch of restaurants and not far from the highway. The rooms had excellent beds and updated decor. The staff was very friendly and helpful when we needed them. The breakfast was very delicious too. We would stay here again for sure.

Dori is a doll! She has got to the the nicest person I've ever met working at any hotel, and my work takes me all over the country, so I've met a lot of hotel staff. I've stayed in 4-5 diamond hotels and 4-5 stars and this Best Western is just fine. Hubby and our Son stayed here in 2010 for a month and a half, and this time hubby and I stayed here going on 3 months. We were in one room on 2nd floor which was nice. Had to leave for two weeks then when we came back we got the king suite. Not sure if it was in the a/c but both hubby and I came down with viral pneumonia. ER visits prove it. We moved out of the king suite and into a regular king room and enjoyed the rest of our stay. The Housekeeping ladies are just as sweet as they can be and they do a fantastic job. Linens and bedding always smelled fresh. Caution though, there are two racoons that come out at dusk and go into the dumpster. The lighting in the back parking lot really needs to be brighter. It's scarey out back there. That is the only reason why I didn't give an extra dot for excellent. We'll see you all next year!! Always keep making progress!!! Oh yeah...get that dryer fixed!!! We pumped 5 sets of quarters into it in hopes of it drying tshirts and socks/undies and even after five cycles the laundry was only half dry.You should invest in the stack-able washer dryer combos. You could fit two or three stacks in that room and your customers would love it! Thanks everyone! Chuck and Linda Irby Louisville, GA

We had the pleasure of staying at this hotel last month. The staff was extremely friendly, room was very clean. Can't say enough nice things about the staff - service was absolutely above and beyond excellence. Would definately stay there again.