After arriving to the wrong hotel, the front desk manager changed my reservation for me and greeted me with a smile. I had arrived about 25 minutes after the complimentary dinner was served and the kitchen host went above and beyond and made me a plate to take to my room. The next morning I over slept and caught the last the few mins of breakfast and the host helped me wrap my plate and carried my food upstairs for me. Everyone at the hotel was nice and very and friendly. Magnificent Mile was at my doorstep, which was a shoppers delight. Please reward your staff, as a Manager I know how important the small things are, and your staff and hotel got it all right thanks for making my first CHI town experiance a great one : )
- Residence Inn Chicago
- Chicago Residence Inn
