Stayed here for a conference. Most of my colleagues stayed at one of the other nearby hotels and most complained about small/old rooms. The rooms at this hotel are clean, well appointed, comfortable, quiet and HUGE! The beds are very comfortable as well. The best views are in rooms facing Michigan Avenue. There will be a little street noise there however. Rooms facing the back have decent views and the corner rooms are particularly large but the trains pass by just a few blocks away and they can be loud. Side facing rooms are quieter (I had one) but less scenic. The gym is very well equiped and free. The staff is very friendly. One minor gripe, you have to pay for internet service but there seems to be no esacping that at any of the higher priced hotels there days. I would stay there again without hesitation.

Do not have enough words to describe the experience at this hotel. Had a short stay there (my mistake) and was gladly surprised with the amenities, room, etc. But wat really blew my mind was the staff, all of them extremely helpful and willing to make you feel you were an important guest.

And to top it up, I had an issue with an ebay purchase that arrived after I left and their Mail Service was totally helpful in assisting me with getting it sent to another location.

I will most likely return to Chicago and stay at this hotel again.

Great Location, Nice rooms and a fantastic Gym, Brilliant Lobby and just a generally nice hotel. terrible view however would reccomend asking for a Lake view.

I stayed for New Years Eve for a wedding hosted in the ballroom. First, I was amazed at the cost of the rooms; what a deal for downtown! We took the train in from Midway and it was just a short walk. We were excited that our room was ready for an early check in. The rooms were well decorated; my only critique was that there was no bath tub, but the big walkin rain shower was nice. The rooms had some great books about the city, I think my husband read them all during our 2 night stay.

As for the event, I was blown away a how gorgeous everything was and how well organized it was. Ceremony and reception were in the ballroom - you really just need to see it if you are there. There was cocktails on the art floor, which had a very cool vibe. I just loved the history of the building.

Will definitely stay there when we come back in baseball season to cheer on he cubs.