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Courtyard Chicago Downtown/Magnificent Mile: Traveller Reviews

3.0 of 5
165 East Ontario Street, Chicago, IL 60611
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Courtyard Chicago Downtown/Magnificent Mile
Ranked #22 of 167 hotels in Chicago
4.5 of 5 stars 309 Reviews
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309 reviews from our community

What travellers say about this hotel
  • Michigan avenue(7)
  • Would definitely stay(6)
  • Great location(6)
  • Very clean(4)
  • Few blocks(4)
  • Garrett popcorn(3)
  • Navy pier(3)
  • Comfortable bed(3)
Traveller rating
    165
    110
    27
    2
    5
Only show reviews for Family (77) | Couples (63) | Business (72)
Date Rating
Des Plaines, Illinois
2 reviews
“Our Favorite Chicago hotel”
5 of 5 stars Reviewed 3 February 2012

My sister and I frequently stay here for a few days' "escape." I live in the suburbs and she lives downstate, so we meet here to shop, talk, eat, maybe drink a little, and laugh a lot. The location is perfect. We can walk Michigan Ave. north and south to great shops and excellent restaurants. On our last visit, Neil, our valet, and the front desk staff could not have been more helpful! The service is excellent, the rooms are large and attractive, and the restaurant/bar is also outstanding. We definitely recommend this hotel as a top-notch place to stay in the city. If they sold rooms as condos, we would buy one!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MHub about Courtyard Chicago Downtown/Magnificent Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
7 February 2012
Thank you so much for the glowing review! We are glad you and your sister have enjoyed your stays with us. We love our location as it is so easy to shop, talk, eat, or drink a little - in or around our hotel! We strive to exceed our guest expectations, especially when it comes to overall service. Thank you for the acknowledgment regarding Neil; he truly is an asset to our organization. We look forward to accommodating your next trip!
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Tampa, Florida
1 review
2 helpful votes 2 helpful votes
“Great hotel, great location”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I recently spent six days in Chicago for business/pleasure mix. The hotel service was fantastic! The onsite restaurant has a good menu, reasonably priced, with a breakfast buffet. Workout room was nice, never crowded, and I felt secure during my stay. The room blocked most of the noise, as I slept really well. There is a hospital three blocks away, so there are quite a few sirens, but not enough that I wouldn't stay here again. The only drawback was that my toilet would not flush properly, but maintenance fixed it quickly. Great follow up after my stay as well.

Room Tip: Corner room upper floors - very scenic and less hallway noise
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennifer K about Courtyard Chicago Downtown/Magnificent Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
3 February 2012
Thank you for the wonderful compliments about our hotel! I am so glad our service exceeded your expectations, especially our follow up time. Viand, our restaurant on site, is a great deal for downtown Chicago, basically on Michigan Ave. We look forward to hosting your next stay in downtown Chicago!
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Bristol, England
Senior Contributor
31 reviews 31 reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
“Great for business or personal stay”
5 of 5 stars Reviewed 30 January 2012

I stayed here for three nights for a series of business meetings. I found the hotel to be excellent in every department. I highly recommend it for business meetings, as the facilities and service was fantastic. The bedrooms were also spacious and very comfortable. Reception staff were attentive, and the location of the hotel was superb. I would definitely use this hotel again and it comes highly recommended.

Room Tip: Higher up means less traffic noise
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ragingragnar about Courtyard Chicago Downtown/Magnificent Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
3 February 2012
Thank you for the great compliments about our hotel! We love our location - both our guests and team members! I really appreciate that you noticed the size of the guestroom, we have one of the largest square footage standard guestrooms in the downtown area. Please let us know in the Sales department if we can accommodate your next business meeting, as we have plenty of meeting space on our property as well.
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Iowa City, Iowa
Senior Contributor
22 reviews 22 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“A perfect stay in downtown Chicago”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

I recently stayed at the Courtyard Magnificent Mile for a girls shopping trip. The rooms were recently remodeled, comfortable and very clean. The service was wonderful! The entire staff was friendly and helpful. Kudos to Neil, our valet. He made our stay perfect.

There is a Starbucks right off the lobby for convenient coffee in the morning. Garrett's popcorn is next door-a must if you haven't tried it. The Corner Bakery is a block away for a good, inexpensive breakfast or lunch. Try Francesca's on Chestnut for some wonderful Italian.

The location is mid-Magnificent Mile and convenient to Nordstrom & the Bridge Shops as well as the Gold Goast & Watertower Place.

I will definitely stay here again.

Room Tip: Join Marriott Rewards for room upgrades.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mingo05 about Courtyard Chicago Downtown/Magnificent Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
3 February 2012
Thank you for the lovely comments about our hotel! We are thankful to have Neil on our team and I will make sure his boss hear's you comments. I'm glad you and your friends enjoyed the location of our hotel - sometimes the location of the hotel can make or break any trip. We look forward to hosting your next stay!
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Saranac Lake, New York
1 review
1 helpful vote 1 helpful vote
“Thanks for a wonderful stay.”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Our first time to Chicago, and I must say, a very pleasant one. We were only there for 2 days but I cannot say enough good things about this hotel. The staff were so friendly, our room very clean, spacious and comfortable, and the restaurant and bar equally as pleasing. I should say that the city of Chicago itself we found very welcoming as well, and if we ever find ourselves going back to this city, we will definitely stay here again. Thank you again for the hospitality and a great 1st time experience to your city. Well done.
John & Laurie Demars

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John D about Courtyard Chicago Downtown/Magnificent Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
7 February 2012
Thank you for the compliments about our hotel. We are glad you enjoyed your stay and your first trip to Chicago! We are excited that you felt welcomed and had a great experience, both in our hotel and the city of Chicago. We look forward to your next stay here at the Courtyard Chicago Magnificent Mile!
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Additional Information about Courtyard Chicago Downtown/Magnificent Mile

  • Courtyard Chicago Downtown
  • Courtyard Chicago
  • Chicago Courtyard
  • Chicago Marriott
Address: 165 East Ontario Street, Chicago, IL 60611
Price range (per night):* 203 AUD - 358 AUD

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