I spent a week at the Embassy Suites in Nov. 2011, I was there for a conference and pleasure. It was a very nice hotel and I had a great view of the lake. It was family friendly, had a very nice breakfast every morning, had free happy hour in the evening, Room was extremly clean. You have to pay an additional $15.00 per day for wifi, I thought this was a ridiclous charge seeing as how much I was paying to stay the hotel it should have just been included. I did enjoy the hotel staff, they were all very polite and friendly. One staff member arranged for our limo rides. Another staff member, named Shirley Bailey, whom was working in the breakfast area on the days I saw her, was extra helpful and friendly. She had a huge smile that was great to see in the earlier hours in the morning, she was eager to help, and was always happy. I made sure to tell management about her before I left because she truly made my stay at the hotel much nicer. I would reccommend this hotel to everyone.

After scouring Trip Advisor for a decent Hilton brand hotel (to use up lots of points) in downtown Chicago location for hours, we finally settled for the Embassy Suites because of the suite since we were traveling with 2 teenage boys. Also, the pool and free breakfast seemed to be a bonus.

Once we got to the hotel, the outside and huge lobby area looked pretty. Once you open the door to your room, you're in for a major disappointment. The rooms are terribly dated - the decor was meh, our headboard that was nailed to the wall came off and the carpet gamey which gave the room a dirty feel. The pool was packed to overflowing the first 2 nights we were there so the kids gave up after that.

The free breakfast was a complete joke. There were 2 lines about 40 deep each waiting for the buffet breakfast. After waiting 20 minutes in line, the breakfast was a disgusting disappointment of cold, runny eggs, canned fruit and substandard pastries. But then again, you get what you pay for. We learned our lesson and ate breakfast out for the next 6 days.

The positives: super convenient location, the view of the lake from our room, fast elevators, nice staff. . .and the fact that that we didn't spend too much time in the hotel since there's so much to do in Chicago!

We're a family that travels for business and pleasure a great deal and have stayed in many types of hotels over the years. This is the first time that we were disappointed with our hotel choice based on other Trip Advisor reviews. I'm so sorry that we wasted our points on this place. This is nothing what you'd expect out of an Embassy Suites in one of the largest cities in the country.

Be careful.. you may stay in a smoking room even if you have booked 2 rooms in the hotel for more than a month ago. Terrible experience and the inconvenience of having to change rooms. Will never come back.

Spent the New Years eve day/night/overnight at the Embassy Suites Lakefront Chicago. Used room service twice and they were quick and awesome w/their service especially as the hotel was packed that night. Check in was pretty quick too as the line was not too long and moved nicely. It was a fun experience to have new years eve at the hotel as the revelers were quite in the mood at midnight and the hotel staff/security were mostly okay w/the revelers having some fun. I think everyone came out of their room at some point to celebrate and those in the lobby were vicitims of extra toilet rolls being thrown from the upper floors (all in good spirit though)... After about an hour, security started to make the rounds and I was glad. Enough revelery by this time. Breakfast was the usual stuff at Embassy's the next morning and everything went well. Like this place and will come back as it's proximity to Navy Pier and Michigan Ave. are perfect.