This hotel would get five stars from me if it didn't have one amazing and fundamental flaw. They could not consistently deliver hot water to my bathroom and shower. On one morning, I could not get anything better than lukewarm water. The following morning the situation was worse.
I complained to the front desk, and a maintenance man was sent to the room. His diagnosis was too many people were taking showers at the same time. (Most of the guests, including me, were attending a conference, and we were all beginning the day at the same time.)
I've been to many conventions and conferences in my life, and I have never before encountered a hot water issue in a convention hotel.
I didn't even get an apology for my cold showers.
The breakfasts are well above average, and the dinners are even better. But I would have traded them for a warm shower.
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