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FairBridge Inn Express: Traveller Reviews

2.5 of 5
3647 W. 5th Avenue, Post Falls, ID 83854 (Formerly Americas Best Value Inn-Post Falls/Coeur d'Alene)
Hotel amenities
FairBridge Inn Express
Ranked #5 of 5 hotels in Post Falls
3.0 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    2
    9
    4
    4
    7
Date Rating
Canada
Senior Contributor
22 reviews 22 reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
“Don't Believe The Poor Reviews Of This Hotel”
4 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

We arrived on a Sunday night - cautious because of the less-than-stellar reviews on Tripadvisor, but felt the rate was very good. Upon entering the place we noticed the entrance, lobby, hall ways and the common breakfast area were all clean, tidy and appealing. Staff was friendly, our room was clean corner to corner with TV, internet, heater/fan, tub/shower all in great working order. Mattress was kingsized, newer and comfortable, pillows and linens unstained. The room was adequately appointed and pleasant to stay in. Breakfast in the morning was typical continental with carbs, cereals, hot waffles, juices and tea/coffee (although the coffee was a bit 'off' two days in a row). Our interactions with staff were friendly and pleasant and overall we felt comfortable and content here so we stayed another night!

Saw the manager Kim work with her staff and guests and felt she well represented a professional, friendly and courteous, business like demeanor. I got the feeling that had anything not been to my satisfaction she would have done her best to accommodate any need I had.

The Fairbridge Inn Express Post Falls facilities absolutely met my budget expectation and more than met my accommodation quality standards. I would indeed recommend this motel to travelers and are already planning a trip with a larger group and will recommend that we stay here. Good value and good place.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rhighet about FairBridge Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salmo, BC
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Under new management, should improve”
2 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

We stayed at FairBridge Inn as they are dog friendly and the staff are second to none. There are some upgrades going on but still a ways to go. Our room was clean but the window leaked alot when the wind was blowing. Free internet was advertised but didn't work in our room and the Television channel selection was horrible. The staff offered us another room so we could have internet access and told us that all the internet reception problems would be fixed shortly as a new system was to be installed. When we checked out, we were given a discount by a very friendly and helpful manager. We will probably stay there again the next time we visit the area if all the upgrades have been completed.

Room Tip: Check with the front desk to make sure you have internet access if you require it.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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“My stay was horrible.”
1 of 5 stars Reviewed 5 January 2012

First they gave me the wrong price over the phone. So I almost didn't have enough money at 10 at night. Then we get into there room. Everything is old and falling apart. The lamps above the bed were 2 different colors and the TV didn't have a video output which is really annoying when you wanna play video games on a console that you brought. Horrible judge on the times if you me. I have worked in a hotel for a long time and I would never let the rooms look like the company doesn't care to make money.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask CheyannaB about FairBridge Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellingham, Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good Value”
4 of 5 stars Reviewed 25 October 2011

For the price this was a good deal. Staff was friendly, slept good, bed was comfortable, and the breakfast was fine. The only down fall was not able to watch the World Series.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dianne G about FairBridge Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly Noble, General Manager at FairBridge Inn Express, responded to this review
15 November 2011
Hi Diane,

Thank you for posting your review. I'm glad you enjoyed your stay. It's reviews like this that allow us to take the necessary steps to correct any concerns guests may have. I apologize that you were unable to watch the World Series. It was brought to my attention that our Fox channel was not working properly that evening. We immediately made the necessary repairs with our satellite vendor and I am happy to report that are Fox channel is now working once again. Thank you for taking the time to let us know of this situation. We do apologize and look forward to serving you in the future.
Sincerely,
Kimberly Noble, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“not the end of the world”
3 of 5 stars Reviewed 15 October 2011

I got the room from hotwire and the total was under $50 so I did not overpay - if I had paid more than $55 I would not be happy.

Check in was smooth and friendly, room was basically clean - a few holes in the blankets but otherwise - very clean sheets and bathroom

This is not the Ritz - it is what it is, a no frills place to spend the night when traveling - I felt very safe.

Ask for a room in the :new" wing - they may be better

Room Tip: rooms in the new wing
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  • Stayed October 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask S12007 about FairBridge Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly Noble, General Manager at FairBridge Inn Express, responded to this review
18 October 2011
Dear Valued Guests,

I would like to personally thank you for taking the time to complete the guest survey on TripAdvisor.
Please know that your feedback is extremely valuable to us. We've just recently changed management companies and we are in the process of updating several areas within the hotel. We have made many improvements and look forward to making many more. Your comments assist us in improving our service and property on a daily basis. Our goal is to not only meet our guests needs, but to exceed their expectations. If you find that you are in our area again, I would hope that you will give us another opportunity to show you the improvements and the exceptional service we are capable of providing. Thank You!
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Additional Information about FairBridge Inn Express

  • Howard Johnson Post Falls
  • Post Falls Howard Johnson
Address: 3647 W. 5th Avenue, Post Falls, ID 83854 (Formerly Americas Best Value Inn-Post Falls/Coeur d'Alene)
Price range (per night):* 44 AUD - 114 AUD

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