We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Holiday Inn Hotel & Suites Sawgrass Mills: Traveller Reviews

3.5 of 5
3003 N. University Dr, Sunrise, FL 33322
Hotel amenities
Special offer
Save on Hotel Packages!
Holiday Inn Hotel & Suites Sawgrass Mills
Ranked #4 of 4 hotels in Sunrise
3.5 of 5 stars 162 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

162 reviews from our community

    Trip type
Traveller rating
    41
    51
    19
    30
    21
Date Rating
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
“Very noisy bedrooms and A/C did not work”
2 of 5 stars Reviewed 7 February 2012
5
people found this review helpful

Stayed 2 nights in late January and had already pre-booked one night in February upon returning from a cruise. The rooms in both cases were very noisy. The a/c is positioned right beside the bed. I got about 2 hours of sleep with the terrible noise. The a/c control unit did not work. Other people we stayed with said the same thing about their rooms. The staff tended to have a superiority complex and look down on you when asking a question (whatever happened to customer service ?). My wife and I waited for ten minutes to see if fruit displayed at the front of the restaurant was complementary. After 10 minutes of trying to attract the waiters attention, we started to walk away with 2 pieces of druit thinking it must be complementary and within a second were hollered at by the waiter, treating us like criminals much to our embarrasment.
Overall this is the worst Holiday Inn I have ever stayed at.

Room Tip: Don't book at the Sunrise Holday Inn unless you : 1. don't want to sleep 2. you want to be y...
See more room tips
  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Maple5 about Holiday Inn Hotel & Suites Sawgrass Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“terrible!”
1 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

The bath towels had stains, one was large and brown. Yuck.
The carpet had burn marks in it
The desk was swarming with small ants
The maid didn’t leave any coffee on the first day, and on the second day they must have broken the coffee pot because it was gone and there was BROKEN GLASS on the bathroom floor.
There was no alarm clock
The sink stopper was missing
The toilet was leaking and refilling every two minutes all night.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Mark H about Holiday Inn Hotel & Suites Sawgrass Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sunrise hotels

Hampton Inn & Suites Ft. Lauderdale/West-Sawgrass/Tamarac
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1486220?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
No photo provided
4 of 5 stars
Show Prices ABS:HotelCheckRates-d87186?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Holiday Inn Express and Suites Fort Lauderdale Executive Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d84503?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
No photo provided
4 of 5 stars
Show Prices ABS:HotelCheckRates-d224374?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Shamrock - Sunrise
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1163478?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Ottawa, Canada
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“nice hotel”
4 of 5 stars Reviewed 2 February 2012

the hotel was nice, very easy to get around in a car the only thing is the toilet was not anchored to the floor, it looked like someone tried to cement it before but once you use it you can hear it hit the floor from the room

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask mmm088 about Holiday Inn Hotel & Suites Sawgrass Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
3 February 2012
Thank you fortaking the time to share information about your stay at our hotel with the Tripadvisor community. I am glad to see that we delivered your expectations for you to say that the hotel was nice. Th information you shared about the bathroom will be used with our preventative maintenance program as we move forward. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“So so hotel..”
3 of 5 stars Reviewed 1 February 2012

It was ok but construction was going on around the pool, on different floors..
the room was nothing special.. staff was efficient though.. no shuttle to airport.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Toddvacationing for Sunrise
Ask Toddvacationing about Holiday Inn Hotel & Suites Sawgrass Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
3 February 2012
On behalf of the staff and management of the Holiday Inn Sawgrass Mills, thank you for choosing our hotel and for sharing your experience on Tripadvisor.

We have been undergoing some renovation that we are now in the final stages of. The work will be completed at the end of next week and is taking place out of sight of our guests. We know that the work that has been completed will help us deliver the experience our guests are looking for.

While we do have a complimentary local area shuttle to provide transportation within five miles of the hotel to locations like the Sawgrass Mills Mall, the Bank Atlantic Center and local restaurants and shops, the Ft. Lauderdale Airport is outside of our shuttle zone and trips to the airport would negatively impact those waiting for the quick local area shuttle run. There are multiple choices of for airport transportation and our staff will gladly make suggestions and assist in arranging it.

Thank you again for choosing our hotel, and we hope to have the opportunity to be your home away from home again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great customer service!”
5 of 5 stars Reviewed 1 February 2012

This was a last minute place to stay. We found a good deal on priceline that they matched. The room the gave us first was REALLY smokey and the door was open. But they were really accomodating and upgraded us. The 2nd room was really nice and not smokey at all. Overall it was a really nice stay!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask naudia_23 about Holiday Inn Hotel & Suites Sawgrass Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph Zaffuta, General Manager at Holiday Inn Hotel & Suites Sawgrass Mills, responded to this review
3 February 2012
Thank you for taking the time to post a review of your stay at our hotel with the Tripadvisor community. I regret to read that you encountered a problem with the first room that you were assigned to, but I am glad to see that it was the staff members of the hotel who handled it to your expectations. We have all learned that a genuiine caring attitude is one of the building blocks to customer service, and I am glad to see that your interaction with our staff members lead to a Great Customer Service review. Thank you for spending your time with us, and for sharing your experience online - we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Holiday Inn Hotel & Suites Sawgrass Mills also viewed

Doubletree by Hilton Sunrise - Sawgrass Mills
Show Prices ABS:HotelCheckRates-d223239?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
La Quinta Inn & Suites Sunrise Sawgrass Mills
Show Prices ABS:HotelCheckRates-d226199?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
La Quinta Inn & Suites Sunrise
4 of 5 stars 261 Reviews
Sunrise, FL
Show Prices ABS:HotelCheckRates-d87160?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 4 hotels in Sunrise, ranked by popularity »

Been to Holiday Inn Hotel & Suites Sawgrass Mills? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Hotel & Suites Sawgrass Mills

  • Holiday Inn Sunrise
  • Sunrise Holiday Inn
Address: 3003 N. University Dr, Sunrise, FL 33322
Price range (per night):* 101 AUD - 145 AUD

Owners: What's your side of the story?

If you own or manage Holiday Inn Hotel & Suites Sawgrass Mills, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Hotel & Suites Sawgrass Mills
Show the lowest price for this hotel (from our partners)
Show Prices