My fiance and I decided to take an impromptu trip to the beach, so we called in and booked an ocean view room. We arrived a few hours later to check in, there was not a wait, so we gave our last name. The front desk agent started our check in seemingly annoyed. I asked if they gave military discounts, which she said they did, so as she is looking for the reservation she had his ID plus military ID in her hand. They had misspelled our last name, but it is not hard to do, so when she finally found us, she asked for a credit card for the room and explained the rate (still seemingly rushed and irritated) and mentioned another credit card for the $500 deposit. We were a little confused at this point, so he inquired as to what this was for. At this point, even more frustrated she stated that when we booked the room we had been explained to that because we were 18, we would need to give a credit card deposit for damages. My fiance, said no... we weren't and had we been given a chance to speak we would have explained that we were indeed, not 18. (27 to be exact, and like I stated above, she had two forms of ID in her hand) She cut him off and very rudely said "Sir, you do not need to get an attitude with me, it says it right here in the notes". I have to explain that my fiance is not the rude type, and I can assure you, there was absolutely no tone in his voice. I spoke up and told her either way, no matter the notes, he wasn't 18, therefore we wouldn't be needing the damage deposit. She continued the rest of the check in with out much conversation. She gave us no information on the hotel. The next morning we woke up and realized we weren't sure if they offered breakfast, or if there was room service, and we had already gone through the one packet of coffee and were in need of more. So, he called down to the front desk. We wanted to ask if they offered free breakfast and if not what our options were, and also to ask for more coffee if possible. The lady answered the at the front desk, he said "Do you offer breakfast here?" She said "no we do not offer breakfast, goodbye". After this odd phone conversation, he mentioned it to me, thinking maybe he misunderstood her. He called back. He asked her if they offered room service. She said she would need to transfer him to the restaurant, and again said goodbye and transferred before he could ask for the coffee. For the third time in 5 min he called back and asked for the coffee. She said she would try to ask housekeeping, again said goodbye, and hung up. At this point, I was really shocked at how incredibly rude the front desk had been and decided to write in the comment card. I wanted to delivery it directly to a manger but after housekeeping came in, it was gone. I assumed they took it to the front desk, but I suppose it could have been thrown out before it got there. Either way, there are plenty of options on St Pete Beach and I wouldn't waste your time. The only reason I gave this property 2 out of 5 is because the bartender at the pool bar was incredibly nice.
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